Lost A Room On the Sonos App

I've lost a Play 5 speaker. Have tried restarting the speaker and the router a few times without success. Diagnostic number 7691000. Thanks.

A room disappeared on the app. Diagnostic number is 7705654

My Connect (which is the line-in for my record player) often disappears, and now my room with Playbase, sub, and two Play 1's has disappeared. I've rebooted the router, and rebooted all of the individual speakers with no help. Diagnostic information number is 7763443.

Lost my family room. Diagnostic 7825065.

i'm having the same problem. suddenly our Play5 (gen2) has disappeared. I've rebooted the player, the router and changed the wireless channel and nothing. I even heard the chime over and over again but it would not connect. Then i connected the player to the router via ethernet and it connected, only to lose it again once i moved it back into it's original place. very frustrating that a player that has worked perfectly for a long time suddenly is not usable. help plz diagnosics 7835673

If it works fine while wired with an ethernet cable, but not while on ethernet, I'd suggest that the wifi card in it has failed. Your best bet is to contact Sonos directly, at www.sonos.com/contact Replacements generally aren't dealt with here in these forums.

Hi, I lost a room too, can't get it back... submitted diag#7851591
thanks

Hi lvnt, welcome to the community. Can you temporarily wire in that missing player to your router with Ethernet cable? Make sure the light flashes white for a minute or so and then goes to solid white. That's what you should see for normal operation. Once you get that white light, check on the app to see if the room has appeared. If not, try adding it again by following the menu under Settings > Add a Player or SUB. If you ever manage to get the speaker showing again, please send us a diagnostic at that point and reply here with the number you get.

If you cannot get it to appear, or the lights are not doing what you expect, you may want to try a factory reset on it. If that works, try to add it in again. Let us know how it goes.

Hi Tom, thanks for the response and suggestion. No luck, unfortunately. plugged in vie cable (tried the ConnectAMP and the router too separately) and all I get is green first, then trying to pair and nothing works... I bought this play1 on AU and now I'm in SG... diag report: 7893468

Hi Tom, would you have any advice on the seemingly dead play1 above? The weird bit is that it powers up, gets to green light and then during the pairing process goes blinking orange immediately after the sound that follows pushing the two buttons to pair.