Lost A Room On the Sonos App

144 replies
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Hi, I went on my phone and went on to the Sonos App , i went down to click T Bedroom and it wasn't there. It completely has disappeared and I can't listen to my music through Sonos. It has always worked as I always listen to music in my room. Do you know how I add my room back in? What is the problem?

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Edward RAnswer

Retired Sonos Staff

Lately, we have noticed this topic getting a lot of traffic. Although diagnostics are much appreciated, we do not always get the opportunity to conduct one-on-one troubleshooting.

If you are still having issues maintaining connection to one or more Sonos devices, sometimes, it's as simple as turning the router off for a few seconds. If this doesn't help, below you will find some useful content that we strongly recommend reviewing.

This article, that talks about Speakers disappearing or dropping off controller. This is an issue commonly caused by WiFi interference.

If you are still having issues, you may wish to get in touch with our support team via telephone.

Try searching our articles for help with your question: https://www.sonos.com/en/support

Show previous replies

S

SDS

Lyricist I

I'm having the same problem. Diagnostic number 7339210

Chris F

Sonos Staff

Hello melbourne_massive & SDS,

Hi, I've lost a room with a pair of Play 1's. Diagnostics submitted 7319948

After reviewing your diagnostic report, I can see the left side of the stereo pair in the Kitchen has lost it's IP address from the router. Commonly power cycling a player should allow it to re-engage your home's router and acquire an IP address which will enable it to start communicating with your network. The other item I noticed is that you have your home's wireless network information loaded into Sonos which is not needed. When the player comes back online follow the steps below from your Android device to remove the network information.

Settings > Advanced Settings > Wireless Setup > Reset

Please feel free to follow back up with a diagnostic report for review if the steps I mentioned do not resolve the issue

I'm having the same problem. Diagnostic number 7339210

I was able to see you reached out to our Customer Care Center by phone for assistance. If you are still in need of any help, please let us know.

T

thekateowen

Lyricist I

Same problem, lost one speaker. Have unplugged and rebooted router with no luck. Diagnostic 7494887

Edward R

Retired Sonos Staff

Hello, thekateowen. Welcome to the community. The issue is quite clear, you are using multiple WiFi access points which can cause a range of issues. Please see here for advised fixes. Thanks.

Try searching our articles for help with your question: https://www.sonos.com/en/support

A

apauletto

Lyricist I

Hello, I am having the same issue all of a sudden and my diagnostic number is 7570596. I have a Play 1,3,5 and all of a sudden the 3 keeps disappearing. Twice now. The 1 has been stopping music suddenly today as well. All has been seamless until now. Thanks!

K

krakkepit

Lyricist I

Hey Jeff,

Same problem here, tried rebooting it before, and then it works for a few days, but the same thing keeps happening

Diagnostics 7594274

H

Helenbrown

Lyricist I

Ive lost a room too. Others in the house have it. Diagnostic code is 7620866..any advice

J

joshuahoke

Lyricist I

Same thing for me. It keeps happening, I can usually reboot and find the speaker again, but not this time. My play 5 is missing for a week. 7636092