Lost A Room On the Sonos App

144 replies
129797 views

Hi, I went on my phone and went on to the Sonos App , i went down to click T Bedroom and it wasn't there. It completely has disappeared and I can't listen to my music through Sonos. It has always worked as I always listen to music in my room. Do you know how I add my room back in? What is the problem?

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Edward RAnswer

Retired Sonos Staff

Lately, we have noticed this topic getting a lot of traffic. Although diagnostics are much appreciated, we do not always get the opportunity to conduct one-on-one troubleshooting.

If you are still having issues maintaining connection to one or more Sonos devices, sometimes, it's as simple as turning the router off for a few seconds. If this doesn't help, below you will find some useful content that we strongly recommend reviewing.

This article, that talks about Speakers disappearing or dropping off controller. This is an issue commonly caused by WiFi interference.

If you are still having issues, you may wish to get in touch with our support team via telephone.

Try searching our articles for help with your question: https://www.sonos.com/en/support

Show previous replies

H

Handbanana

Lyricist II

Hi
This just happened to me today, after working perfect for months. ‘Audio source 2’ diagnostic confirm #1130897377 submitted.

Stopped showing up, have cycled power, cable modem/router, shows up, I can stream something I hear it for a second or two or three and then gone. Then I get messages from Sirius saying encoding errors, I try to play from my phone and I get queue error. Any ideas? My other source is hardwired and not experiencing this issue.

TIA

N

Natedgg20

Lyricist I

Same issue here. Diagnostic: 895368167

Have never had issues but all of the sudden only one room showed up. Pressed play manually and received a orange flashing light and tried to reboot the speakers with no luck. Then unplugged the playbase that is connected to the Ethernet cord. Still not showing up.

S

sarahr

Lyricist I

I am having the same problem that sonos app no longer sees one of my speakers. ?
Diagnostics report 2057085232

Edward RAnswer

Retired Sonos Staff

Lately, we have noticed this topic getting a lot of traffic. Although diagnostics are much appreciated, we do not always get the opportunity to conduct one-on-one troubleshooting.

If you are still having issues maintaining connection to one or more Sonos devices, sometimes, it's as simple as turning the router off for a few seconds. If this doesn't help, below you will find some useful content that we strongly recommend reviewing.

This article, that talks about Speakers disappearing or dropping off controller. This is an issue commonly caused by WiFi interference.

If you are still having issues, you may wish to get in touch with our support team via telephone.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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