Contributor I

Answered

Lost A Room On the Sonos App

144 replies
129797 views

Hi, I went on my phone and went on to the Sonos App , i went down to click T Bedroom and it wasn't there. It completely has disappeared and I can't listen to my music through Sonos. It has always worked as I always listen to music in my room. Do you know how I add my room back in? What is the problem?

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Edward RAnswer

Retired Sonos Staff

Lately, we have noticed this topic getting a lot of traffic. Although diagnostics are much appreciated, we do not always get the opportunity to conduct one-on-one troubleshooting.

If you are still having issues maintaining connection to one or more Sonos devices, sometimes, it's as simple as turning the router off for a few seconds. If this doesn't help, below you will find some useful content that we strongly recommend reviewing.

This article, that talks about Speakers disappearing or dropping off controller. This is an issue commonly caused by WiFi interference.

If you are still having issues, you may wish to get in touch with our support team via telephone.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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C

cyaml

Lyricist II

same issue here. I also just installed a tplink router. diagnostics 1337140547

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danthea

Lyricist I

Dropping out repeatedly. Completely unusable. This is after a year+ of normal service. No new appliances. No new neighbours. Nothing different. ISP checked and working. Router Channel checked and is on 1. 5 in dining room completely not working. 3x1 and 1x3 repeatedly failing to work for more than 10secs. WTF Sonos. I have done everything your help topic suggests and I have a suddenly unusable system with a 5 completely missing. Diagnostic 794178801

Keith N

Sonos Staff

cyaml: Thanks for the diagnostic report. I can only see the Bathroom player. What unit is missing? Have you tried plugging the missing player into the router using an Ethernet cable? The more details we have, the better we can assist.

danthea: There are a number of problems I can see on the diagnostic report that point to a problem passing data along the network on Sonos. It's may be best to give our support technicians a call to troubleshoot this in real time. They are able to set up a remote session and get a closer look at how data is getting to Sonos. Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

C

cyaml

Lyricist II

cyaml: Thanks for the diagnostic report. I can only see the Bathroom player. What unit is missing? Have you tried plugging the missing player into the router using an Ethernet cable? The more details we have, the better we can assist.

danthea: There are a number of problems I can see on the diagnostic report that point to a problem passing data along the network on Sonos. It's may be best to give our support technicians a call to troubleshoot this in real time. They are able to set up a remote session and get a closer look at how data is getting to Sonos. Thanks!

Thanks guys. I did call support and they helped me.

T

tibolt1ca

Lyricist I

Hi, I’m having a similar problem. My Play5 was working just fine for several months until today. Now it won’t show up unless I plug it into the router or place it within 6 inches of it. If I move it 6 feet away the speaker is lost. My three other Play1 speakers are all further from the router and work fine. I’ve checked my wireless interference and there is no problem. What should I do?

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nywolf

Lyricist III

Just lost one of my rooms. Tried everything that was suggested on this board, but nothing works. It's been working just fine for years. Router is a Netgear Orbi78, ConnectAMP light is a solid white. System consists of 4 ConnectAMPs (Deck, Master Bath, Dining Room, Livingroom) and 3 wireless speakers (2 Play 3 and 1 Play 5). It's the ConnectAMP for the Deck that isn't showing up. Diagnostic #855805302. Please help!

Keith N

Sonos Staff

Hello there, tibolt1ca. Thanks for posting and welcome to the Community. Mind plugging the Play:5 into the router using an Ethernet cable and submitting a diagnostic report? Be sure to reply with the confirmation number it gives it at the end. Thanks!

nywolf: Thanks for the diagnostic report and for the troubleshooting efforts. I'm seeing a couple problems pointing to wireless interference. This may warrant a closer look at your network and how Sonos is getting data. It may be best to give our support technicians a call to set up a remote session and see how data is being routed to and from Sonos.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

S

simonlambe01

Lyricist I

My Sonos (dining room) has disappeared from the app. I have a diagnostic number: 1742350674. Please can you let me know what the problem is?

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gchowdhry

Lyricist I

Hi - I am having the same problem. My "Kitchen" Play 5 is no longer appearing in my controller. It also does not appear on spotify. I am using ios apps for both. My diagnostic number is 75701894. Thank You.

M

mereraycal

Lyricist I

I am missing one of my rooms on my app and no sound is coming out of the playbar or speakers. When I access Settings on the app and Room Settings under that directory, the missing room is visible there. I have recently updated our Sonos using the app and I have fixed the IP Allocation for everything that looked like a Sonos player in my wireless network configuration. I have also unplugged and reset the players/speakers in this missing room. Still not working. Please help. Thank you!

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