internet connection was lost

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I have Play:1 and when I try and play music the app tells me “internet connection was lost.” App is up to date and obviously my internet works fine as that is how I’m posting this question. Anyone else dealing with this?

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AirgetlamAnswer

Hard to tell immediately what might be going on, it could be wifi interference , or a duplicate IP address, or even a DNS issue upstream between your speaker(s) and the music source, to a bad version of the Sonos software. And there is just not enough information to hazard a guess. Assuming you’ve read the linked FAQ, and performed a network refresh, I’d certainly submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

Hard to tell immediately what might be going on, it could be wifi interference , or a duplicate IP address, or even a DNS issue upstream between your speaker(s) and the music source, to a bad version of the Sonos software. And there is just not enough information to hazard a guess. Assuming you’ve read the linked FAQ, and performed a network refresh, I’d certainly submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

A

Alanhbeck

Lyricist I

I have the same problem. “Internet connection was lost” while on full-beam WiFi

Airgetlam

So, what did Sonos support say, when you called in?

Bruce

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