Inherited sonos speakers, can i use them?

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About 8 months ago i purchased a house. The previous owner had installed wall mounted sonos speakers in the downstairs and upstairs bathrooms. When we veiwed the house he pointed them out to us, and played music from them, the sound quality was great, and they look nice too.

Anyway, once we were settled in i set about trying to use them. I installed the sonos app, set up an account, it recognises the speakers, but i can't play any music from them. I have powered them off and on etc, spent hours waiting in the online chat support only to get nowhere. I keep getting this message to sign in as the system owner. I sign in but it just loops this message.

Does anyone have any advice on how i can get them working, or, is it because i am not the original owner they cannot be used? It would be a shame to have to throw them out.

PS. i have no contact with the previous house owner. Any support from him is not an option.

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106rallyeAnswer

Sonos speakers can get confused by 5Ghz networks using the same name as 2.4Ghz networks. The fault message does not help. You could try temporarily disabling the 5Ghz network.

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ALI_101Author

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So i finally managed to cut the power to the house and factory reset both speakers. On th3 Sonos app i choose to set up a new system It quickly finds both Sonos One speakers. It then plays a chime from the speaker which means the app in my phone recognises it. It then asks me to input the WIFI password. When i do, it gives an error message saying to recheck the password is correct????? The password is 100% correct. After 3 attempts to put in the corr3ct WIFI password, it comes up with a screen on 'adjusting your router settings'. !!!!!

I have a normal modern router that supports both 2.4 and 5ghz, model Archer AX73 AX5400 Wi-Fi 6 router.

I am no good at logging into the router and adjusting settings etc. If this is neccessary i have no clue how to do this, though i cannot understand why it would be neccessary the wifi works perfectly well, every other device we have ever had connects to it without any issue.

Any ideas what can possibly be causing the problem now? I'm at my wits end with these speakers.

106rallyeAnswer

Sonos speakers can get confused by 5Ghz networks using the same name as 2.4Ghz networks. The fault message does not help. You could try temporarily disabling the 5Ghz network.

A

ALI_101Author

Trending Lyricist I

Sonos speakers can get confused by 5Ghz networks using the same name as 2.4Ghz networks. The fault message does not help. You could try temporarily disabling the 5Ghz network.

You nailed it!

I changed from 5g wifi to 2.4g wifi and it now works. Both speakers are now up and running, finally. Thank you for your support!

What a pulava it has been. 10 months of trial and tribulation just to get a couple of speakers set up. Sonos really need to make the set up process much simpler and user friendly. Not everone is a tech extraordinaire.

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