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IKEA Tradfri gateway - Remote Control - very slow with Play:1 and Play:3

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Hello Sonos team,

I just bought to my Sonos eco-system remote controls from IKEA:

 - correctly setup Tradfri gateway
 - setup SYMFONISK Sound remote for Living room (Port device) - works perfectly
 - setup second SYMFONISK Sound remote for kids room (2xPlay:3) - and I found out, that it is really “sluggy” - it responds after 1-3 secs, also volume control steps are really bad

I also found same issue when controlling devices via iOS app “IKEA Home smart”:

 - when controlling new devices - Sonos Port / Sonos One - it reacts immediatelly - also volume changes (from 10% to 60%) is done in one step immediately
- but when controlling old devices - Sonos Play:1 / Play:3 - it is “sluggy” - volume change (from 10% to 60%) is done in several steps and with delay after each step… every control step is really pain.

Is this normal ? Do old devices miss some feature ?

I am really disapointed

 

Best answer by Airgetlam

Honestly, it might be neither. It’s possible that it’s a network issue, with the remote taking time to get a connection to your router for any of a various number of reasons. Unfortunately, I’m not overly familiar with these remotes, but will assume it has a battery, and make a suggestion based on that assumption. This procedure is only taking time, and there’s no extra purchases involved, so you can try it when you want, and see if it makes a difference. 

Unplug all Sonos and Sonos/IKEA devices from power, including removing the battery from the remote. While they’re in that state, reboot your router. When the router comes back up, go ahead and plug back in the Sonos and Sonos/IKEA devices in to power, and then place the battery back into the remote. There should be no reason that you need to add the devices back to the system, they should just connect. Give them a couple of minutes to connect and settle down, then test the remote. 

Honestly, I’d be extremely tempted to try a replacement battery, too, on the offhand chance the signal from the remote is ‘weak’ and needs more power to connect properly, but that’s an extra cost step. I’m never confident when I get batteries with a electronics purchase on how long they’ve been sitting in the store before I purchased them. In the grand scheme of things, it shouldn’t be an issue, but I’m paranoid ;)

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3 replies

C
  • ClausN
  • 374 replies
  • January 8, 2021

I have no experience with IKEA Tradfri/Home Smart but have you tried to connect one of the speakers by ethernet?

N
  • norwester
  • Lyricist III
  • 6 replies
  • March 2, 2021

I have this same problem. The remote is utterly useless because there is an initial delay when first turning the knob (after a period of inactivity) of up to 15 seconds before the remote responds to input and the sound level changes. Then, it will often do a runaway volume increase or decrease as though it’s finally implementing, all at once, any input that was delayed. It seems like the remote goes to sleep and then takes way too long to wake up and get the command to the speakers. Is this a problem on IKEAs end or SONOS?

Airgetlam
  • Airgetlam
  • 42738 replies
  • Answer
  • March 3, 2021

Honestly, it might be neither. It’s possible that it’s a network issue, with the remote taking time to get a connection to your router for any of a various number of reasons. Unfortunately, I’m not overly familiar with these remotes, but will assume it has a battery, and make a suggestion based on that assumption. This procedure is only taking time, and there’s no extra purchases involved, so you can try it when you want, and see if it makes a difference. 

Unplug all Sonos and Sonos/IKEA devices from power, including removing the battery from the remote. While they’re in that state, reboot your router. When the router comes back up, go ahead and plug back in the Sonos and Sonos/IKEA devices in to power, and then place the battery back into the remote. There should be no reason that you need to add the devices back to the system, they should just connect. Give them a couple of minutes to connect and settle down, then test the remote. 

Honestly, I’d be extremely tempted to try a replacement battery, too, on the offhand chance the signal from the remote is ‘weak’ and needs more power to connect properly, but that’s an extra cost step. I’m never confident when I get batteries with a electronics purchase on how long they’ve been sitting in the store before I purchased them. In the grand scheme of things, it shouldn’t be an issue, but I’m paranoid ;)

Bruce
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