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Jennifer Choi
Contributor I
May 15, 2015

I don't see SONOS in my wireless network when I try to set up my Sonos!

When I try to set up my Sonos, it says to connect to a wireless network called SONOS. I do not see this appear in the list of available networks.

I've set up this Sonos before and it worked fine, all of a sudden it stopped working so I reset everything and tried to re-install and am running into this issue. Not sure what happened to make the Sonos stop working but now I can't re-install.

Any information would be great.
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22 replies

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Scottc79
Lyricist I
December 14, 2017
I sent the diagnostic report to Sonos and they confirmed the wireless card in the unit was defective and they gave me a brand new Play:5 under warranty. I used Twitter to do all of this - they are very attentive and respond quickly.
    trondbie
    Lyricist I
    December 14, 2017
    I sent the diagnostic report to Sonos and they confirmed the wireless card in the unit was defective and they gave me a brand new Play:5 under warranty. I used Twitter to do all of this - they are very attentive and respond quickly.

    Thank you, will try.
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