Contributor I

I don't see SONOS in my wireless network when I try to set up my Sonos!

22 replies
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When I try to set up my Sonos, it says to connect to a wireless network called SONOS. I do not see this appear in the list of available networks.

I've set up this Sonos before and it worked fine, all of a sudden it stopped working so I reset everything and tried to re-install and am running into this issue. Not sure what happened to make the Sonos stop working but now I can't re-install.

Any information would be great.

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G

Gurdstar

Lyricist II

Thank you, all is working fine now

M

Mark Brennock

Lyricist I

Wire the PLAY:1 to your router temporarily. If necessary reset the controller again, then tell it to add itself to an existing system.I have the same problem. What does "wire the Play:1 to your router" mean? Sorry if this is a very basic question.

ratty

What does "wire the Play:1 to your router" mean?

Take an Ethernet cable. (There's one supplied with every PLAY:1.) Insert one end in the port on the rear of the PLAY:1. Insert the other end into an appropriate port on the router, quite possibly marked 'LAN'.

D

dooders

Lyricist I

What if hard wiring is not an option? I have a Play 1 at my desk at work. Sonos wifi won't come up. It was working fine...now it keeps picking up the wrong songs...from what I tell it to play on my phone...weird. So I unplugged it. I removed the app. Reinstalled the app, and trying to redo it all...but the Sono's wifi doesn't come up...and I have to hard wiring at my desk.

ratty

Factory reset the PLAY:1 and reset the controller. Set it all up afresh. Note the network types which aren't supported for WiFi operation.

D

danielsabio

Lyricist I

Same issue.
Second Sonos.
The First was replaced but according to customer support the second one isn't eligible. I've reset this unit multiple times and it still won't emit a signal. I've tried this at home and my office. Still my sonos play 5 generation 2 will not emit it's SONOS network.

It's now a giant paperweight.
Help would be nice. I'm really tired of being walked through the process of doing a hard reset. The result are always the same.

Thanks guys. :8

J

John B

I would factory reset again, connect the P5 by Ethernet and follow the instructions for setting up in Boost mode rather than Standard mode.

If you can get it working like that then go into Advanced Settings, Wireless Setup and follow the instructions.

P

PZA

Lyricist I

I'm having issues. I had a working setup with my Play3. Then one day it stopped working.

I tried everything, including factory reset. Neither the wireless nor the ethernet install works.

I get all the way to the point where I join the unsecured SONOS ssid and enter my home wifi ssid+password. The SONOS ssid disappears, and when I check my wifi gateway, I see that the Sonos device is showing up online there. So it looks like it connected to that network. However, my app can't find it.

S

Scottc79

Lyricist I

I am having the same issue with my Play 5 gen 2. Had it for five months and it’s been working perfectly. However yesterday the app got progressively slower and kept jamming up, I checked and saw there was an update which I duly installed and since then I simply cannot connect. I have now been trying to fix it for about ten hours. I have tried abosolutely everything from the troubleshooting menu and these forums. I had to concede and did a factory reset. I can go all the way through the setup process but similar to above, I get to the last stage where I need to select “SONOS“ from the network menu...but Sonos isn’t there! I can get it going when connected to the router via Ethernet, and have tried to set up the wireless network through the advanced settings but I always get an error as per the attached picture - I don’t understand this as I have not changed my router or ANY of the settings, my WiFi is working perfectly when connected on my PC/phone/iPad; it has just suddenly stopped working.

I am in the UK on Sky fibre broadband, all of my devices have the most up-to-date.

PLEASE someone help as currently I have a £500 paperweight!

Thanks
Scott

T

trondbie

Lyricist I

I have the same problem.

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