Grouped speakers keep disappearing every day recently

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So I have a TV room as my main room with an Arc soundbar and a Left/Right set of speakers. For music to play across the whole home in Spotify, I have 5 other rooms added in on the app. I’ve had this setup for years working fine. But just recently the grouped in rooms keep disappearing one or more times a day. I’ll have “TV Room + 5” showing in Spotify (the 5 extra amps driving other rooms). Then awhile later all 5 have been unchecked in the app and Spotify only shows “TV Room”. Really annoying that my other rooms keep dropping out.

Also, I have it setup with an Xbox to pickup the sound input from the Xbox vs the music system and for years that’s worked no problem. About the same time every once in awhile, one or more times a day all of a sudden the sound just stops playing when watching tv on the Xbox and when I look at the app, its back to playing from a music source.

Are these some of the bugs in the new app and are they going to be addressed?

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I

ILauderAnswer

Avid Contributor II

I’ve got thousands of dollars in Sonos equipment. I expect them to get their * together.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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I

ILauderAuthor

Avid Contributor II

Rebooting everything didn’t help. I’m starting to think this isn’t a Sonos App issue but sounds like it is in the Arc firmware?

I have 6 Sonos Amps (S2) and an Arc (with L/R speakers and a Sub). Each amp drives speakers in different rooms. The Arc doesn’t run off an amp and is in the living room and is also connected to the Xbox.

I always play music through the house using Spotify and I connect all the Amps together with the Arc so in Spotify it shows as a device like “TV Room + 5” when I have the Arc (which is the tv room) and 5 of the amps checked). It doesn’t matter either if its an Amp that has X number of devices checked such as “Kitchen + 5” where Kitchen is one of the Amps and the +5 are 4 other amps and the Arc. The behavior is the same regardless of how they are grouped (and this is not using the Groups feature of the Sonos App as those groups do not show up for Spotify on the network).

The Arc is the device that keeps dropping out sporadically. And its not any set time, sometimes it’ll last an hour or more, sometimes it’ll drop out 5 minutes after it starts playing.

And it drops out even if the Sonos App isn’t running on my phone. I have to open the Sonos app and add the Arc back in to get it playing again in the living room.

Is there a place to submit bug reports like this? I can’t find any contact page info for support other than Sonos’s automated chatbot which is useless and the ceo’s email address. I’m about to just email this to him.

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