Group Sound Distortion

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Hi All I am a 65 year old Sonos novice and have now joined your community to look for help as I cannot resolve my issue although I have been adding to the sonos system for a number of years now I haven't suffered from many issues. I have recently noticed that when I group two of the main rooms the sound begins to distort on the one’s at times but not all of the time only occasionally 2 one’s in same room will distort or cut out the other room sounds fine, should I group an additional main room (all three main rooms together) all the one’s distort. In each of the three main rooms I have the following 1 Play base + 2 One’s + 1 Sub, an additional room has 2 one’s + 1 Ray which was recently added also further additional 5 rooms each having 1 one.

The complete system comprises of the following

3 x Sub

3 x Play Base

1 x Ray

15 x One (2 not yet connected?)

I have searched the online help but cannot find anything relating to this issue the system has been updated as of this morning and I have reset the router a number of times without success, the Wi-Fi is strong in every room. Our broadband seems fine as we regularly stream movies on two devices at the same time without any issues.

Hopefully someone can help as I am now scratching the bottom of the barrel so to speak

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rattyAnswer

@Haggismac You appear to have disabled the “WiFi” (i.e. SonosNet) on the primary home theatre units in Den, Sun Lounge and Living Room. Turn it back on. It’s necessary to support the surrounds/Subs in those rooms over dedicated 5GHz connections. They’re currently communicating (badly) over 2.4GHz to the Main Bedroom primary speaker.

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Stanley_4

Grand Maestro

The disable WiFi option confuses a lot of folks as the label is misleading.

While it does disable the WiFi it does so by turning off the radio, so all functions that use the radio are also disabled.

Glad you got it sorted out.

HaggismacAuthor

Contributor I

Thanks Stanley again thanks for your help and yes that is a bit confusing if I remember it also says something like you need a wired connection to disable wifi which I took to mean if you have a wired connection then you don't need the wifi that is why I disabled it.

Haggismac

Stanley_4

Grand Maestro

They really need a different word than WiFi and a note it should never be turned off until you consult with Sonos Support.

It is useful if you have a stack of Amps or Ports as they can end up messing up each other’s wireless signals.

https://support.sonos.com/en-us/article/recommended-settings-for-rack-mounted-products

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