Group Sound Distortion

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Hi All I am a 65 year old Sonos novice and have now joined your community to look for help as I cannot resolve my issue although I have been adding to the sonos system for a number of years now I haven't suffered from many issues. I have recently noticed that when I group two of the main rooms the sound begins to distort on the one’s at times but not all of the time only occasionally 2 one’s in same room will distort or cut out the other room sounds fine, should I group an additional main room (all three main rooms together) all the one’s distort. In each of the three main rooms I have the following 1 Play base + 2 One’s + 1 Sub, an additional room has 2 one’s + 1 Ray which was recently added also further additional 5 rooms each having 1 one.

The complete system comprises of the following

3 x Sub

3 x Play Base

1 x Ray

15 x One (2 not yet connected?)

I have searched the online help but cannot find anything relating to this issue the system has been updated as of this morning and I have reset the router a number of times without success, the Wi-Fi is strong in every room. Our broadband seems fine as we regularly stream movies on two devices at the same time without any issues.

Hopefully someone can help as I am now scratching the bottom of the barrel so to speak

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rattyAnswer

@Haggismac You appear to have disabled the “WiFi” (i.e. SonosNet) on the primary home theatre units in Den, Sun Lounge and Living Room. Turn it back on. It’s necessary to support the surrounds/Subs in those rooms over dedicated 5GHz connections. They’re currently communicating (badly) over 2.4GHz to the Main Bedroom primary speaker.

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buzz

Grand Maestro

Unfortunately, the newest units do not report their data here. (white background cells in the left column)

Most of the units shown are using wired (gray background cells) network connections. The orange cells indicate wireless connections that are a little weak, but the levels are high enough to be useable. There could be some issues with your network that will not show here. If you give us details about your network configuration we may be able to suggest some improvements.

I suggest that you submit a diagnostic within a few minutes of encountering an issue, then contact SONOS phone support. The diagnostics are extensive, but we don’t have access to them here. Network issues leave tracks in the diagnostics.

HaggismacAuthor

Contributor I

Thanks Buzz this is all way over my head however my son who is in cyber security will have a look at our network settings when he arrives this coming weekend as soon as we have further details I will be in touch

Many thanks for your help

Haggismac

rattyAnswer

@Haggismac You appear to have disabled the “WiFi” (i.e. SonosNet) on the primary home theatre units in Den, Sun Lounge and Living Room. Turn it back on. It’s necessary to support the surrounds/Subs in those rooms over dedicated 5GHz connections. They’re currently communicating (badly) over 2.4GHz to the Main Bedroom primary speaker.

HaggismacAuthor

Contributor I

Thanks ratty I disabled the wifi as I had these units on the wired network as I assumed it would work better obviously I was wrong I will enable this and try grouping the rooms again and come back to you.

Haggismac

ratty

After you re-enable the wireless, wait 5-10 mins and take another matrix snapshot.

The wording around disabling the “WiFi” in the controller has been unhelpful ever since the feature first appeared. It has nothing to do with “WiFi” as most understand it; it disables SonosNet. In the case of home theatre primary units it also knocks out the 5GHz private wireless essential for connecting the satellites reliably. Some of us have been banging on for years about clarifying what “disable WiFi” actually does...

HaggismacAuthor

Contributor I

Hi ratty, well that made so much difference I grouped all the rooms and all worked flawlessly matrix now looks like this which I assume it should

many thanks for your help in resolving this issue your a genius😀

Haggismac

ratty

The topology has of course completely changed and the connections are looking distinctly more healthy.

The Sun Lounge surrounds/Sub are showing high local interference at that instant. I suspect that (a) Sun Lounge was paused, so the satellites were idling on 2.4GHz, and (b) there might have been some Bluetooth activity in the vicinity or some other 2.4GHz interferer.

To see how things would really look when in operation, start something playing (TV or music) in each of the home theatre rooms. This will put all the satellites on 5GHz. Wait a couple of mins then take another matrix shapshot.