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I see there's a new CEO, but after once again getting the "No products found" screen even WHILE music is streaming on my Sonos Five through the mobile app, I'm giving up. I'm going to give the Sonos Five to my teenaged son to connect to his turntable, and I'm going to stream music through my Roku Streambar. That's right, I'm going to listen through a Roku device rather than the $500+ Sonos Five, because I cannot stand reconnecting my phone and the Five several times a week. 

The Sonos Ace look amazing, and I'm sure I'd potentially get a lot of use out of them on the commuter train I take to/from work, but there's no way I'm going to chance not being able to connect to the headphones. 

Life's too short for "no products found."

I don’t blame you. I can’t believe they have still not fixed this crappy app. I have been with them since day one but now have to consider dumping them 

I'am facing the same issue. That's crazy they don't fix it. On Android, you can kill the app and clear cache. It fixes the problem ... until next time …

What is totally unacceptable is that they force us to use the latest version of the app that doesn't work. I tried to install an apk from early 2024 when it was working fine, and the app forces me to update. It's a shame. I have a v13 on an old android 7 tablet that is working perfectly fine.…

Consider yourself lucky! I force stop the app and clear the cache, and it’s still a crapshoot whether or not the Sonos Five comes back up or not! When I restart the phone, that seems to magically help, but again, there’s only so many times I’m willing to do that. Like you, my older version of the app worked perfectly, and I loved the Five. But there’s nothing relaxing about the new version experience. Worst own goal I’ve seen from a company in quite some time.

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