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Contributor I
November 27, 2024
Answered

Gen 2 Sub

I tried to factory reset my Gen 2 sub but I started the process before it fully powered off and now it’s in a state of resetting but never finishing. Anyway I can fix this? I’ve tried restarting the process and it didn’t change anything. 

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Lead Maestro
November 27, 2024

Try temporarily wiring the Sub to your router with an ethernet cable.

"Receive with simplicity everything that happens to you." - Rashi

2 replies

Lead Maestro
November 27, 2024

Try temporarily wiring the Sub to your router with an ethernet cable.

"Receive with simplicity everything that happens to you." - Rashi
Senior Virtuoso
November 27, 2024

Try temporarily wiring the Sub to your router with an ethernet cable.

Failing which, call Sonos support.