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foca
Contributor II
Nov 4, 2026 4:12 PM UTC
Answered

gen 1 play 5 can't register with s1 anymore

I have an gen 1 play 5 that was connected to my home mixed system (old and new devices on a s1 system). after trying to reconnect the gen 1 player 5 recently after not having used it for a year or more, it won’t register.

I’ve tried wifi (it gets stuck on the sonos wifi step, wifi appears I connect and try to complete process, but device fails to register). I’ve tried directly to ethernet. Device shows up just like with wifi but fails to complete connection.

I also try to use the aux but it doesn’t work and I expect the reason why is because it needs to be configured in the S1 app anyway and set to auto-connect to aux.

There are other similar topics but they get closed by support with no solution, and I’ve seen similar reports outside of the sono forums. 

I do not recommend Sonos anymore until they open source the firmware and software. Having a beautiful bricked speaker is just ridiculous.

Pools-3015
Pools-3015Answer
Prodigy I
Nov 4, 2026 4:41 PM UTC

Since the speaker has NOT been connected for a long time, you simply need to contact support and speak with them about the issue.

They will tell you that THEY need to push an update to the speaker, simply because there have been many updates since you last connected it.

Your speaker is NOT bricked. People use that term wrong these days.

So again, calm down and give Sonos support a call. 
They are there to help.

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3 replies

Pools-3015
Pools-3015Answer
Prodigy I
Nov 4, 2026 4:41 PM UTC

Since the speaker has NOT been connected for a long time, you simply need to contact support and speak with them about the issue.

They will tell you that THEY need to push an update to the speaker, simply because there have been many updates since you last connected it.

Your speaker is NOT bricked. People use that term wrong these days.

So again, calm down and give Sonos support a call. 
They are there to help.

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    Stanley_4
    Stanley_4
    Grand Maestro
    Nov 4, 2026 4:50 PM UTC

    Support does not close topics, moderators can but they leave a reason when they do.

    The forum software does close inactive topics.

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      jgatie
      jgatie
      Nov 4, 2026 4:57 PM UTC

      As ​@Pools-3015 states, if the speaker hasn’t been used in a while the firmware may be so out of date that it cannot be updated without a push update from Sonos.  Contact support, they can push out the update and you should be good to go (but I would hold off on the “ridiculous” insults when conversing with the same folks you need to get your unit up and running). 

      Also, I don’t know where you are seeing these similar topics closed with no solution, but the need for a push update for long dormant units is well known, and I can’t recall anyone with this or similar problems not being told about that option.

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