Error Code 1000

4 replies
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I have a Sonos One SL, it worked until the last week or so when it completely stopped responding.

I’ve done a factory reset, removed and reinstalled apps, reset everything I can reset and it’s stuck in the Error Code 1000 loop.

The support documentation says it’s a timeout error but the error occurs instantly when requesting a check for updates.

I’ve seen plenty of posts about but the only solution I’ve found that comes close to resolving it is to throw it in the bin and get something other than a Sonos.

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AirgetlamAnswer

There are, despite your frustration, four things I’d try before throwing money in the trash.

First, try a reboot of your errant speaker.

Second, try a reboot of your router.

Third, look at your network for any potential port blocking software, which can be a work profile, a VPN, a virus protection application, or a firewall if some type.

Fourth, I’d contact Sonos Support directly to discuss it.

Bruce

AirgetlamAnswer

There are, despite your frustration, four things I’d try before throwing money in the trash.

First, try a reboot of your errant speaker.

Second, try a reboot of your router.

Third, look at your network for any potential port blocking software, which can be a work profile, a VPN, a virus protection application, or a firewall if some type.

Fourth, I’d contact Sonos Support directly to discuss it.

Bruce

Stanley_4

Grand Maestro

Have you tried an Ethernet connection directly to your main router?

M

Mel9

Lyricist I

I also had followed all the sonos suggestions to no avail. What ended up working for me was changing one of my router connections to be only 2.4 ghz instead of 5 And 2.4ghz. I left my other connection as both. I then re booted everything, factory reset sonos and then connected with the 2.4 only connection and it worked. Spent hours at this so hopefully this helps someone out.

V

Vientos

Lyricist I

I too have this issue with Move - it stopped working, I undertook a factory reset and now cannot link to my account. Error 1000 all the time.

Contacted Sonos support on 11th Dec - usual comments pointing to my network set up. Took until 16th December for them to admit they had a software error and would be fixed with next release.

I am absolutely sick of the lack of customer focus - I have a speaker I only bought 2 years ago which I can now only operate via Bluetooth.

I contacted them again today looking for an update who knows if I will get feedback - at least I have it in writing from them that it is their issue.

hope this email finds you well.

I understand that the current issues are not pleasant either to work around or with. Rest assured, however, we are doing the best we can to maintain a level of software integrity suited best to our user's expectations and wishes. I will be more than happy to assist you in this situation.

After a thorough analysis of your system, it has come to our attention the issue that you are experiencing and we are working on a fix, but indeed we do not have an estimated time for this particular fix.
It is a matter of time and patience until we resolve this particular issue, and for that, I want to thank you for your collaboration and patience !

Best regards,
Anca H.
Sonos | Customer Experience - Level 2 | Contact Us

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