Era 100 won't play using Airplay?

Peeps just try to restart your router. This works for me advise from Sonos Support

Looking at all the comments on here, I have tried everything listed on here through my own research before calling support.  When I called support I spent over an hour on the phone with them doing resets with screen sharing.  We were finally able to get Airplay working from the iphone, but not my ipad or my computer or laptop using the itunes app or the apple music app.  At the end they said it must be a problem with my computer and my ipad.  I’m out of options at this point, I guess having it working from my phone is better than nothing, but I’m not adding any more Sono’s speakers.  I picked Sonos and the Era 100’s because they were compatible with Air play, so since Airplay isn’t working, I just purchased a JBL charge 5 and it works fine with Airplay from all devices.

Hi Rizzo780 
I have come to the conclusion that having already had 2 long telephone sessions with them that they don't know what the problems are.
The Airplay issue, I believe, is with the firmware on the Era 100 as my Arc works perfectly on Airplay and never drops out. So it is not an issue with my router,  computer, phones, or iPads as they try to suggest. I do not need/want to reboot my router and computer every time I might want to listen to something, not that that makes any difference.

The library issue - I need to use airplay as the Sonos app does not allow me to add my music library, so the app is only any good for playing random music from Amazon or Sonos Radio unless you pay a premium subscription. Over the years I have converted my 5000+ albums and this is what I want to listen to. The support did get it sort of working once but my playlists weren't available, but now the app just crashes if I try it.

I can confirm that I will not be buying anything else Sonos from a review I have just read, apparently many other people haven't bought Sonos because of these issues) - the sound is good, but a smart speaker that won't connect is pretty useless. I am currently sat listening to my music on a pair of 1970s JBL L122s powered by a 1980s Nad amp and it never misses a beat.

I am returning my speakers to the retailer as not fit for purpose so will let you know how that goes. NOW - which new JBL speakers shall I get with a WiiM?

For the past 6 months during the APPocalypse, I’ve been using AirPlay on my Era 100 flawlessly. I naively thought the CEO had learned his lesson and would eventually restore balance in the Sonos-phere. Instead, the last update broke AirPlay.

I, too, called Support and was told I must have changed something on my end. First I was told it was the fault of Apple Home Kit, until I told them I didn’t use Apple Home Kit. Rebooting all my AirPlay devices - no change. Rebooting my router - no change.

It didn’t matter that all of us starting having this same problem at the same time. It didn’t matter that it only affects Era 100 and not other Sonos products. It didn’t matter that if my router were the problem, my other AirPlay devices should also stop working but they work fine. It didn’t matter that after factory resetting my device, AirPlay still didn’t work.

One thing I did discover during my debugging work was that legacy AirPlay 1 devices can still connect to the Era 100, it’s AirPlay 2 devices that can’t connect.

So,

• You’re not crazy. Sonos broke AirPlay on the Era 100 in the past month.
• Sonos won’t admit they screwed up and will instead victim-blame and have you spend hours wasting your time trying to “fix” your network when the problem is their firmware.
• Don’t waste your time helping them debug their software.
• Don’t waste your money buying any additional products.
• This is no longer a company that deserves our loyalty.

New Update today! An a new deception from Sonos. Era 100 stills not working well…

Just received this from SONOS - it is a somewhat convoluted method of bypassing the inadequacies of their software,  months after they were aware of the Music Library Issue, but still no comment on the non-existent Airplay ability. 

Thank you for contacting Sonos. My name is Rowena, and I am a member of the Level 2 support team. The team forwarded your case to me and asked me to follow up with you. Thank you for being a valued customer. We appreciate your feedback and the time you’ve spent sharing your experience with us.

We understand that you're having issue accessing your music library to Sonos. Let me guide you through the next steps in adding your music library to Sonos.


Set up Music library share

1. On the Mac computer containing the music to be added, open System Settings (click the Apple icon in the top-left corner).
2. Select General > Sharing.
   • Copy down the Local hostname listed at the top or bottom of this page (everything before the ".local"). This will be used as the MacName when adding the Music Library via the Sonos app. 
3. Ensure that File Sharing is enabled.
4. Click the "i" symbol to the right of the File Sharing toggle, then click the "+" symbol.
5. Select the folder containing the music to be added (by default, this is usually the Music folder), and click Open.
   • Copy down the name of the folder containing the music to be added. This will be used as the ShareName when adding the Music Library via the Sonos app.
6. Under Users, ensure that the group "Everyone" is included, as well as the customer's user account.
   • Ensure that the group "Everyone" has Read permissions enabled (at least).
   • Ensure that the customer's user account has Read & Write permissions enabled.
7.  Click the Options button.
   • Ensure that both SMB and the customer's user account are checked, then select Done.

Add Music Library share to Sonos

1. Open the Sonos Desktop Controller on the Mac computer containing the music to be added.
2. Select Manage > Music Library Settings.
3. Click the "+" icon (Mac).
4. Select Networked Device. Even though the music library isn't necessarily on a NAS drive, this option must be used.
5. Type or paste the full network path:
   • Mac: \\MacName\ShareName (see steps 2 and 5 above).
6. Enter the computer's username and password (the password will be the same password the customer uses to open their computer - not their Sonos password). 

If you're still experiencing the same issue with your music library after following the steps above, we suggest scheduling a callback appointment by clicking the link below to further assist you.

Just had another message from Sonos saying they no longer monitor their support email - I guess too many people had unresolved issues!!!

I solved all my issues - I returned the speakers as not fit for purpose and replaced them with a HomePod - everything worked instantly!!

Moderator edit: We have not used email as a channel for support for many years - please either call or chat for support.

Hi Moderator I can post all the emails that I have received and sent and had replies to over the last months if you wish - the chat failed miserably and no-one had the skills to fix the issues and the scheduled telephone call backs I received also failed as the problems were not fixable. However, no longer my problem as I have returned them. I also see you removed my post with all the unresolved issues over the last  6 months. Head in the sand.

Try going into your wifi settings on your casting device and turning off wifi 6e if you have it.  You might need to reset your casting device after.  That solved it for me.  Something did change with the Era 100 and 300 firmware a few weeks ago because prior to then I had no issues with Airplay over wifi 6e.

From what device are you casting?

The airplay problem is Sonos firrmware, only affects airplay 1. 
3 months an no solution yet. 
Totally disappointed of the brand.