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Era 100 stereo pair losing sync

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Since the new app was introduced, my pair of Era 100 will not stay in sync. The delay from one speaker to the other keeps increasing. After setup, withing a day when I turn them back on there is an “echo” due to delays. Within a couple of days they get even further apart in timing to where it is totally unlistenable.

If I reset my router, this most often seems to fix the problem, but I don’t want to have to do a twice daily reboot of my router, nor was this necessary at all before the Sonos update to the new system.

If I try to remove the stereo pair and then recreate the pair, then only one speaker will have sound in the pair.

So I end up power cycling the speakers, rebooting my router, have issues with the speakers being found, then finally put them back into a stereo pair, but this is crazy. I have wasted so much time on trying to get these speakers to stay working as a stereo pair. None of the updates have made it any better.

I have tried giving the speakers a fixed IP address assignment based on their MAC, but this didn’t help at all.

As individual speakers they work fine, but that isn’t why I bought a pair of speakers.

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J

joeserAnswer

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I installed a new Asus tri-band router to replace the Telus Actiontec, using “Tri-band Smart Connect” (all bands have the same SSID and password), and the Sonos speakers were reconfigured onto this network and have been working without issue so far.

I can access them from any device connected via 2.4G, 5G, 6E, or Ethernet cable.

So definitely the Telus Router has been the source of my issues.

Hope this helps someone else who is having trouble using Telus equipment.

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J

joeserAuthor

Trending Lyricist I

Yes, I can ping both speakers.

I think the Telus router is doing strange things maybe. I know before I switched the network bands the the Sonus speakers did show up as a network device on my PC, but now they are not there. The network setting for my PC was set to “Public” before, but still I could use the Sonos PC app and see the speakers in Explorer. I tried setting the PC network to “Private” but the Sonos speakers still aren’t appearing in “Network” browsing.

If they aren’t showing as on the network, that would explain why the PC Sonus isn’t finding the devices, and likely also why I have to be on the same WiFi network to have the app work. It sounds like the router is isolating the 2.4G band, but I don’t see anything to change this in the router settings. (Actually I do see an “SSID Isolation” setting on the router configuration, but it is greyed out and the default selection showing is “disable”).

J

joeserAuthor

Trending Lyricist I

I confirmed this is some kind of issue with the router isolating networks.

I disabled the Ethernet connection of my PC, and turned on the WiFi and connected to the 2.4G band.

Suddenly the Sonos speakers appeared in the network, and the Sonos PC app could find the system.

When I enabled the Ethernet back again and turned off the WiFi on the PC, then the connection to the speakers was lost again.

I don’t know why the 2.4G band would be isolated and the 5G band is not. Maybe I need to call my ISP tech support now to complain about their modem/router. Maybe they will send me a 6G capable unit to replace this old Actiontec T3200M. :-)

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joeserAuthor

Trending Lyricist I

I see there is a problem still even with newer Telus routers, so I will try a commercial router to replace the Telus problematic one and report back.

Search this Sonos topic heading for confirmation the newer router ( Arcadyan ) from Telus is still not working well with Sonos (or at least 1 year ago).

“Telus Wifi Customers and 2.4GHz vs. 5GHz Network Band”

and also found this topic regarding issues with Telus routers and Sonos.

“Connection to new router” from 6 months ago.

Corry P

Sonos Staff

Hi @joeser

Apologies for the delay - I had a long weekend.

I concur - it does sound like your router is isolating the bands erroneously.

One thing that gives me pause is that I have heard of a few other people reporting much the same since the new Sonos app came out. Having said that, I have not personally looked into their systems sufficiently enough to make the call that it was just Sonos that was affected, and I do not understand how we could (or why we would) make that distinction.

But, if you have seen reports of this behaviour with your router model that pre-date our new app, then there’s the answer - band isolation would certainly cause problems.

I hope the replacement works out for you!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

joeserAuthorAnswer

Trending Lyricist I

I installed a new Asus tri-band router to replace the Telus Actiontec, using “Tri-band Smart Connect” (all bands have the same SSID and password), and the Sonos speakers were reconfigured onto this network and have been working without issue so far.

I can access them from any device connected via 2.4G, 5G, 6E, or Ethernet cable.

So definitely the Telus Router has been the source of my issues.

Hope this helps someone else who is having trouble using Telus equipment.

Corry P

Sonos Staff

Hi @joeser

I’m glad to hear that you have seen significant improvement! Enjoy!

And, thanks for updating the thread!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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