Avid Contributor I

Answered

Easier Factory Reset

39 replies
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Factory reset instructions say to unplug the power cord and hold a certain button down while plugging it back in.

Can we not just turn the speaker or whatever off at the wall socket and turn it back on while holding the button instead of actually unplugging the power cord. Wouldn't that do the exact same thing and be so much easier i mean if we can then why dont Sonos just say to turn the speaker off at the wall then turn it back on while holding the button down? seems extremely overkill to me to tell us to pull the power cable out. Some peoples cables are hard to get to.

Out of curiosity i did actually test it and it seemed to work fine but i dunno just seems like they really overcomplicated the reset procedure and I cant think of a reason why they would do that. Which leads me to think unplugging the cable is actually important and my reset may not of actually wiped everything

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Mr. TAnswer

Yes, you can just turn the power off on the socket and turn back on.

Some sockets do not have a separate power switch, so makes sense to say to unplug the power cord in order to fully cut power to the speaker.

Mr. TAnswer

Yes, you can just turn the power off on the socket and turn back on.

Some sockets do not have a separate power switch, so makes sense to say to unplug the power cord in order to fully cut power to the speaker.

Stanley_4

Grand Maestro

Most people do not plug their Sonos into a switched wall outlet. For most folks doing that would be a bad idea.

But yes, anything you do do that removes power and then supplies it again will do for the factory reset.

Related, the Factory Reset should only be done in specific, documented situations or when advised to by Sonos support.

I have a couple that are hard to unplug, added a remote power switch for them, very rarely needed.

MoPac

Headliner III

Factory reset is not advised unless you’re purchasing a used Sonos. Why are you doing a factory reset?

J

J123456Author

Avid Contributor I

I know a reset isn't advised but sometimes its needed, my old arc is being put into a media wall this weekend and its going to be hard to unplug the cable if it ever needs a reset, So we were thinking of just using a smart plug and plugging the Sonos into that, i'm assuming that's what Stanley means by remote power switch. But the way Sonos words them reset instructions has us thinking unplugging maybe an important step. Like I said I did test just turning it off at the wall and it appears to have reset but if it really is that simple why do Sonos tell us to unplug the cable are they trying to piss people off with hard to get to cables :/

J

J123456Author

Avid Contributor I

Yes, you can just turn the power off on the socket and turn back on.

Some sockets do not have a separate power switch, so makes sense to say to unplug the power cord in order to fully cut power to the speaker.

Tbh i never really thought about that, i guess I'm just to use to seeing switched sockets but yeah makes total sense now lol.

kdowling

Most people do not plug their sonos devices into switched outlets. You generally don’t want to remove power from devices that are supposed to be on all the time. Unplugging is a way to remove power. That’s really all they are saying. And using a smart plug is a great way to do it when access is limited.

J

J123456Author

Avid Contributor I

Most people do not plug their Sonos into a switched wall outlet. For most folks doing that would be a bad idea.

But yes, anything you do do that removes power and then supplies it again will do for the factory reset.

Related, the Factory Reset should only be done in specific, documented situations or when advised to by Sonos support.

I have a couple that are hard to unplug, added a remote power switch for them, very rarely needed.

Can you explain why would it would be a bad idea for some people, its just in my bedroom I have an arc ultra wired to a double socket (switched), 2 ceiling speakers wired to an amp which is plugged into the other socket the arcs plugged into. And I also have a sub mini which is plugged into a single socket (switched) all switches are easy to get to but pulling the cable is not so easy

J

J123456Author

Avid Contributor I

Most people do not plug their sonos devices into switched outlets. You generally don’t want to remove power from devices that are supposed to be on all the time. Unplugging is a way to remove power. That’s really all they are saying. And using a smart plug is a great way to do it when access is limited.

Ah I see makes sense, were i live pretty much every 3pin socket has switches

Mr. T

It would appear a lot of people commenting here haven’t been to the UK.

Airgetlam

The process of a ’factory reset’ rarely fixes an issue, and when performed, always deletes any error logs that Sonos employees might use to determine what the real problem is.

At best, a factory reset ‘kicks the can down the road’ temporarily. If there’s a reason why you feel the need to do a factory reset, you’re ignoring other issues. Often to the detriment of your network, and certainly to the Sonos system.

That being said, Sonos is an electronic component. It can be affected by various outside influence, but for most, say 99.9% of them, a simple power cycle is all it needs to reset internal electronics, and a reload of the firmware.

Bruce

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