Downgrade to S1

4 replies
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Hi I’ve just bought a pre owned play 1 and would like to add it to my system but my system is S1 and the new play seems to have S2 installed I have factory reset the play 1 several times but still cannot connect tried to contact SONOS to ask if the downgrade tool was working in the last software release waited 30 mins then cut off 😡 I’ve tried to follow the advice online to no avail still cant connect does anyone know the steps to take to get this connected.

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RhonnyAnswer

Prodigy III

The S2 to S1 downgrade tool is working in the app (provided you have updated the app).

Is this the advice you have tried to follow:

https://support.sonos.com/en-gb/article/downgrade-a-sonos-product-to-s1

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RhonnyAnswer

Prodigy III

The S2 to S1 downgrade tool is working in the app (provided you have updated the app).

Is this the advice you have tried to follow:

https://support.sonos.com/en-gb/article/downgrade-a-sonos-product-to-s1

Stanley_4

Grand Maestro

Use the latest S2 app to downgrade it to S1. The Sonos support FAQ has instructions.

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sonicsteve

Lyricist I

Similar setup (existing S1 system only), but I am installing a new One SL. After trying the downgrade option from the Visitor Help Center link and having no success, further research revealed that the One SL is the only device with a footnote indicating it will work with S1 if already part of an existing system, but that it cannot be added as a new device to an existing S1 system.

I'm not sure if I missed that caveat when I bought the device from Sonos a few months ago or if it was inadequately highlighted.

Any hope for the One SL in my current setup, or should I move on?

106rallye

It has not been possible to downgrade a One SL for at least a year, maybe more. So I do not see a return for the downgrade function. You’d either need a One (that can be downgraded) or an SL that has never been upgraded to S2.

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