Avid Contributor III

Answered

delay on play 1s but not on any other speakers.

18 replies
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This is really getting to me know it’s been on going for months,

Whenever I play the 2 paired up kitchen speakers there’s a delay when using the volume and also when changing tracks, it only happened on my kitchen speakers.

if I play my kitchen speakers with the playbar and use the volume the playbar works fine but there’s still a delay with the kitchen speakers.
It makes no difference if I hardwire my connect which is the only one pretty near the router for sonosnet or I just use WiFi

I have a play one upstairs which is the farthest from the router but that is perfect, it’s just the ones in the kitchen that this happens on.

ive reset everything many times, unplugged, etc but stil a slow response on those speakers. They also relatively near the router too.
So frustrating, Sonos problem or router problem god knows.
I was convinced it was a poor quality Ethernet cable so I’ve just bought a better one but it’s made no difference at all 🤦🏼

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Ken_GriffithsAnswer

I would leave it enabled - if you can set the 2.4Ghz WiFi band to say channel 11, the 5Ghz band to channel 48 and set the SonosNet channel in the App to either 1 or 6 and reboot all, router, mobile and speakers and just see if that fixes things. Don’t worry about setting the channel-width to 20Mhz, some routers may not allow that change anyway.

Thanks for the help, tried all of that and not made a blind bit of difference FFS.

My final thought is to try running ALL on your router WiFi, with nothing wired and play Sonos Radio to the ‘grouped’ rooms and just see if that works for you. If no joy, then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

Show previous replies

Ken_Griffiths

Hub is currently wired to my connect which is about 4 metres away but makes no difference. Wired or WiFi it responds exactly the same which seems wired to me.

Have you tried the WiFi/SonosNet ‘non-overlapping’ channels and channel-width mentioned earlier?

W

WrightytykeAuthor

Avid Contributor III

Hub is currently wired to my connect which is about 4 metres away but makes no difference. Wired or WiFi it responds exactly the same which seems wired to me.

Have you tried the WiFi/SonosNet ‘non-overlapping’ channels and channel-width mentioned earlier?

I haven’t mate, TBH I’m not 100% how to do it? 🤦🏼

W

WrightytykeAuthor

Avid Contributor III

I’ve checked on the router settings and can’t see how to set the 2.4Ghz band to use a 20Mhz channel-width only?

Do I leave the 5.0Ghz on or switch that off? I don’t really know what I’m doing so don’t want to kill the internet for my 11 and 13 year olds 😂

W

WrightytykeAuthor

Avid Contributor III

I’ve checked on the router settings and can’t see how to set the 2.4Ghz band to use a 20Mhz channel-width only?

Do I leave the 5.0Ghz on or switch that off? I don’t really know what I’m doing so don’t want to kill the internet for my 11 and 13 year olds 😂

Basically tried it on and off, made sure the channels aren’t overlapping and it’s exactly the same. 🤦🏼

Think I’m going to have to live with it which is so frustrating

Ken_Griffiths

I’ve checked on the router settings and can’t see how to set the 2.4Ghz band to use a 20Mhz channel-width only?

Do I leave the 5.0Ghz on or switch that off? I don’t really know what I’m doing so don’t want to kill the internet for my 11 and 13 year olds 😂

I would leave it enabled - if you can set the 2.4Ghz WiFi band to say channel 11, the 5Ghz band to channel 48 and set the SonosNet channel in the App to either 1 or 6 and reboot all, router, mobile and speakers and just see if that fixes things. Don’t worry about setting the channel-width to 20Mhz, some routers may not allow that change anyway.

W

WrightytykeAuthor

Avid Contributor III

I’ve checked on the router settings and can’t see how to set the 2.4Ghz band to use a 20Mhz channel-width only?

Do I leave the 5.0Ghz on or switch that off? I don’t really know what I’m doing so don’t want to kill the internet for my 11 and 13 year olds 😂

I would leave it enabled - if you can set the 2.4Ghz WiFi band to say channel 11, the 5Ghz band to channel 48 and set the SonosNet channel in the App to either 1 or 6 and reboot all, router, mobile and speakers and just see if that fixes things. Don’t worry about setting the channel-width to 20Mhz, some routers may not allow that change anyway.

Thanks for the help, tried all of that and not made a blind bit of difference FFS.

Ken_GriffithsAnswer

I would leave it enabled - if you can set the 2.4Ghz WiFi band to say channel 11, the 5Ghz band to channel 48 and set the SonosNet channel in the App to either 1 or 6 and reboot all, router, mobile and speakers and just see if that fixes things. Don’t worry about setting the channel-width to 20Mhz, some routers may not allow that change anyway.

Thanks for the help, tried all of that and not made a blind bit of difference FFS.

My final thought is to try running ALL on your router WiFi, with nothing wired and play Sonos Radio to the ‘grouped’ rooms and just see if that works for you. If no joy, then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

Ken_Griffiths

@Wrightytyke
Note too that whilst running all on your WiFi signal, you can go onto check the SNR level of your speakers too. See this link:

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

If the SNR levels are low for your Play:1’s in the Kitchen, then you perhaps need to move them and try to get an SNR level of 45dB or higher (ideally). Although they will also work below that signal level.

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