correct mount of era 300?

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Is this an improper way to hang the era 300? It keeps turning the volume down, which I think means it’s hung incorrectly.

Stanley_4Answer

Grand Maestro

The user manual has an install section that gives the mounting positions that will work. I don't think that is one of them.

https://www.sonos.com/en-us/guides/era300

Note: Don’t position Era 300 vertically or at a steep angle or the audio will stop.

Stanley_4Answer

Grand Maestro

The user manual has an install section that gives the mounting positions that will work. I don't think that is one of them.

https://www.sonos.com/en-us/guides/era300

Note: Don’t position Era 300 vertically or at a steep angle or the audio will stop.

Airgetlam

Seems odd to hang it from the ceiling, but unless there is something pressing on the buttons, it shouldn’t change volume on its own. I’d try a couple of things. First, disable the ‘touch’ buttons on it, by going into the controller and turning off ‘touch controls’. If that doesn’t resolve it, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here. They should be able to see in that diagnostic where the volume change command came from, I think.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

jgatie

The Era-300 does have an orientation sensor, but I'm not sure if it shuts down the volume if it detects an unsupported orientation. Even so, that mounting position is decidedly less than optimal.

AjTrek1

I don’t know what your seating arrangement is; but if you need a ceiling mount for Era 300’s click the link. Not a personal endorsement but; Flexson is a respected company for Sonos stands and mounts.

https://www.amazon.com/FLEXSON-Ceiling-Mount-Black-Single/dp/B0CHK1PXNY/ref=mp_s_a_1_1

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