Hi,
I’ve had the Sonos Five & Sonos Roam for a few months now. Almost every night I attempt to listen to music with my partner while hanging out/making dinner and it feels like every night I experience a different issue and it turns into a 30 mins-45 minute ordeal just to get music working. In no particular order or frequency it is one of the following:
- Sonos Five disppears from Sonos app
- Sonos Roam disappears from Sonos app
- Sonos Roam appears to be ‘Powered Off’ when it is in fact powered on
- Sonos Roam appears to be in ‘Sleep Mode’
- Sonos Five & Sonos Roam both appear in the app, but I cannot connect to them through Spotify
- Both Sonos Roam & Sonos Five appear in the app, and I can stream music to one or the other, but not both at the same time
It’s a nightmare every time I want to try to listen to music. I’ve tried ALL the basic troubleshooting steps:
- Powered Off & Back On
- Unpugged & Plugged Back in
- Ensured that the roam is fully charged
- Pressed ALL the buttons on the roam to attempt to wake it up
- Long pressed (5 seconds) on the power button both from a starting position of off and from a starting position of on
- Factory reset the roam
- Removed & re-added both Roam and Five from my sonos app and started the setup process completely from scratch
I thought they might be one-off issues, but it has been weeks of consistent problems now.
Best answer by Ken_Griffiths
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