Why won’t my Play:1 and Play:3 connect after a short power cut? I have factory reset both products and also reset the S2 app…all to no avail. I cannot reconnect the Play speakers and this has been over a week now, but somehow my Beam seems miraculously immune to any issues whatsoever and has remained constantly connected! You couldn’t make it up. Why is Sonos so clunky and difficult to use?
Has anyone had a similar issue or maybe help with any advice?
+24Please stop factory resetting your devices, there is no point.
After a power outage your older devices (the Play:1/3s) will take longer to reboot than the much newer/more powerful Beam. Just be patient.
If your router is challenged, it may help to pre-assign the IP addresses for your devices, so they retain their prior IP address after an outage.
I’ve been patient. As I said in my post, this has been going on for over a week. However, my patience is rapidly running out.
You say you factory reset your speakers. If that Is that all you did, you then need to re-add them to your system because all data and wifi credentials will have been deleted in the factory reset.
Which OS are they running? I certainly don’t have any issues with my PLAY:3s and PLAY:1s coming back after a power I cut/restore, it happen fairly often where I live. Mine are running S2, but even S1 devices should rejoin properly. I’d certainly be more concerned about my router, given the surge that happens when power is restored. I’ve had to reboot mine once or twice…but usually it’s because a thermostat won’t reconnect, not my Sonos.
My network has issues with Sonos, rather than the massive mess a factory reset causes or having to do a network refresh after every update and most power interruptions I added the reserved ip addresses as suggested and the update/power issues went away.
Bottom line on factory resets from Sonos, there are specific instances when a device (not your whole system) may need a reset and that is in the support documentation. Other than that Sonos support should be consulted first. Reset is rarely a cure, it just pushes the problem to a later time, it also destroys diagnostic data Sonos could have used to help you.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.