Trending Lyricist I

Answered

Connection Issue

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Hi

I have been having consistent issues with my Sonos and am getting very frustrated. Sonos now won't connect consistently and it often drops the signal and when it is connected it is very slow to a point you can’t control it

Sonos products

Sonos Arc and bass box

Original Sonos sound bar and bass box

Three Sonos one SLS

SONOS five

original Sonos bookshelf (can’t remember name)

original Sonos 3

Sonos is all connected by WiFi

Configuration

Full sky fibre running the black sky hub

Sky Q and three mini boxes

Asus Mesh running in AP mode (3 x Asus XT8s and 4 x Asus XD5s) . (Still have sky WiFi running but only the sky boxes connected to that)

Asus does not handle DHCP as it is in AP mode that's all handled by the sky hub.
I have about 80 devices (ring, hue, Sonos, etc etc) connected by both WiFi and Ethernet.
I have a scheduled ASUS reboot every night.

I have read a lot about replacing the sky router with the Asus Zen WiFi but don't want to just keep reconfiguring stuff with no improvement. The 2ghz network from Asus seems to be very inconsistent compared to 5ghz network.

I have spent hours on this and rebooted, unplugged changed channels. Also rebooted and changed networks on Sonos (attached it to original sky network). With no luck.

Any help would be absolutely amazing.

Connection Issue

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UKMediaAnswer

So it still appears to be a network related issue, please see my article below:

Remember: Sometimes Red Wine helps :)

UKMedia

As a test, are you able to connect one Sonos device in to the Sky router with an ethernet cable?

Remember: Sometimes Red Wine helps :)

Pools-3015

Prodigy I

Hi

I have been having consistent issues with my Sonos and am getting very frustrated. Sonos now won't connect consistently and it often drops the signal and when it is connected it is very slow to a point you can’t control it

Sonos products

Sonos Arc and bass box

Original Sonos sound bar and bass box

Three Sonos one SLS

SONOS five

original Sonos bookshelf (can’t remember name)

original Sonos 3

Sonos is all connected by WiFi

Configuration

Full sky fibre running the black sky hub

Sky Q and three mini boxes

Asus Mesh running in AP mode (3 x Asus XT8s and 4 x Asus XD5s) . (Still have sky WiFi running but only the sky boxes connected to that)

Asus does not handle DHCP as it is in AP mode that's all handled by the sky hub.
I have about 80 devices (ring, hue, Sonos, etc etc) connected by both WiFi and Ethernet.
I have a scheduled ASUS reboot every night.

I have read a lot about replacing the sky router with the Asus Zen WiFi but don't want to just keep reconfiguring stuff with no improvement. The 2ghz network from Asus seems to be very inconsistent compared to 5ghz network.

I have spent hours on this and rebooted, unplugged changed channels. Also rebooted and changed networks on Sonos (attached it to original sky network). With no luck.

Any help would be absolutely amazing.

My first question is why so many APs (nodes)?
Are they all hardwired to the Sky router? If not, that could be one reason the 2.4 GHz channel has issues.

C

CanaryyellaAuthor

Trending Lyricist I

Hi

No, only one AP Node is hardwired to the Sky Router. We then have the rest of the AP nodes set up wirelessly. The nodes were needed as I had a lot of dead spots in the house, the house seems to have something in the walls that means the wifi signal doesn’t travel easily. Added a picture below.

@UKMedia I can plug a Sonos directly into the router? Just so I understand a bit better what would I be testing there?

Adrian

Pools-3015

Prodigy I

Have a look at this page from Sonos’ support site:

https://support.sonos.com/en-us/article/choose-between-a-wireless-and-wired-sonos-setup

And this page:

https://support.sonos.com/en-us/article/recommended-settings-for-using-sonos-with-ethernet-networks

If one (or more) speaker is connected to your network with ethernet, it then uses Sonos net to connect the other speakers. This was what Sonos used initially and since all your speakers are compatible with Sonosnet, it may be a great option for you.

C

CanaryyellaAuthor

Trending Lyricist I

Hi

I have just installed everything and will let you know how it goes. I do have a Sonos Era 100 which is not compatible but it seems to be playing nicely at present.

C

CanaryyellaAuthor

Trending Lyricist I

Hi

So it hasn’t worked, the issue is still there with consistent drop outs and even a new message today with songs “not encoded properly”. I am pulling my hair out… (I am already bald so it’s hard). Any other suggestions?

UKMediaAnswer

So it still appears to be a network related issue, please see my article below:

Remember: Sometimes Red Wine helps :)

C

CanaryyellaAuthor

Trending Lyricist I

Thank you for the above. I think it makes sense. Would you suggest reserving IP Addresses for all the Sonos speakers once I have followed your reboot suggestion?

UKMedia

I suggest that you reserve an IP address for all devices normally connected to your network.

Remember: Sometimes Red Wine helps :)