connect Play:1

5 replies
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I have a pair of Play:1 speakers I bought several years ago but never connected. Now, in a new house, I want to use them.

However, I cannot get them to connect. I have tried “everything:” wirelessly, wired, after resets, the whole thing.

Why? Who have I pissed off in the “-verse” so much that they’re messing with me? (obvious sarcasm here)

Anybody with a suggestion, please and thanks?

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AirgetlamAnswer

Depending on how long they’ve not been connected, it might be possible that the firmware on them can no longer be easily updated by the current versions, and you’d need a ‘special’ update for them. I have run in to this situation once, when a friend purchased a house with an older, not updated Sonos system in it. A quick call to Sonos Support directly to discuss it resolved the issue, they ‘created’ an update, and told me where to download and apply it from. Since then, there have been no issues in updating that device.

Bruce

buzz

Grand Maestro

Do you have any other SONOS units?

AirgetlamAnswer

Depending on how long they’ve not been connected, it might be possible that the firmware on them can no longer be easily updated by the current versions, and you’d need a ‘special’ update for them. I have run in to this situation once, when a friend purchased a house with an older, not updated Sonos system in it. A quick call to Sonos Support directly to discuss it resolved the issue, they ‘created’ an update, and told me where to download and apply it from. Since then, there have been no issues in updating that device.

Bruce

J

jack.laAuthor

Contributor II

Wow, Bruce. That sounds like it is worth following up on. Thanks, man.