My son is app s1 for older products keeps loosing my existing products.
playbar
pkaybase
sub
play100 x2
play 5
the top 3 icons in my account are not solid white but shaded out and I can’t interact with them!
it’s so frustrating that it keeps loosing my products
Hi
Welcome to the Sonos Community!
As far as I can tell, all your Sonos products are on the S2 software, so you should not be using the S1 app at all.
Please download the Sonos S2 app from your phone’s app store.
I hope this helps.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.