can't factory reset play 5

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I inherited five Sonos Play speakers from my father, who recently died. Would love to be able to use the speakers but the app won’t let me until I’ve logged in as the owner. I’ve tried factory-resetting, assuming I would then be able to take over as the owner (I don’t have the UN and PW info), but I never get the green light. Any ideas how to get them to work?

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Ken_GriffithsAnswer

If you are not getting the flashing green status LED then I’m thinking you have not reset them correctly… here are the instructions from Sonos (just in case):-

https://support.sonos.com/en-us/article/reset-your-sonos-product

If the issue persists, then I would perhaps speak with Sonos Support Staff via this link…

https://support.sonos.com/s/contact

Ken_GriffithsAnswer

If you are not getting the flashing green status LED then I’m thinking you have not reset them correctly… here are the instructions from Sonos (just in case):-

https://support.sonos.com/en-us/article/reset-your-sonos-product

If the issue persists, then I would perhaps speak with Sonos Support Staff via this link…

https://support.sonos.com/s/contact

buzz

Grand Maestro

Do you see the orange-white blinking sequence indicating that a Factory Reset is in progress? Do you have any SONOS units of your own? How old are your Dad’s speakers? All units in the system must be able to use the same controller version.

C

ChuckBGordonAuthor

Contributor I

I followed those instructions, releasing the join button when it started to flash orange. But then it just goes to white, never green. He bought the speakers in 2019. I don’t own any Sonos speakers.

buzz

Grand Maestro

Steady white indicates that it is ready to be added to your system. Likely it is using S2 and you can setup a new system.

Ken_Griffiths

I followed those instructions, releasing the join button when it started to flash orange. But then it just goes to white, never green. He bought the speakers in 2019. I don’t own any Sonos speakers.

If they haven’t been used/updated in a while it might be that you’ll need Sonos Support help to get them going. That’s assuming they’re not faulty, or are Play:5 (gen1’s) and were part of the early Sonos trade-up scheme for discount vouchers… as that scheme ‘bricked’ some speakers as part of the early scheme.