can’t connect after factory reset

2 replies
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I rested my devices to factory setting now i can’t recreate a new system. The connection doesn’t go pass the accessory settings connect to wifi - something occurred, try again, and nothing changes.

Diagnostic 1490802247

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Corry PAnswer

Sonos Staff

Hi @Danutztz

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who will go through some real-time troubleshooting with you.

However, it may be worth trying the following steps first:

Reboot your router - turn it off for at least 30 seconds
Unplug any WiFi extenders you may have
Reset the Sonos app

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @Danutztz

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who will go through some real-time troubleshooting with you.

However, it may be worth trying the following steps first:

Reboot your router - turn it off for at least 30 seconds
Unplug any WiFi extenders you may have
Reset the Sonos app

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

controlav

Lead Maestro

Why did you reset them in the first place? That is almost never a good idea.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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