can not link the device

I installed the new play 3 device and connected it to wifi

now linking the device

on device white light is on

requests : password for my account

playing sound on device : now linking

msg : there was a problem linking your play 3 to your account

if i open the app in system : I do not see wifi connected although pw was entered

pressing network : let’s finish adding you play 3 to your system

same scenario and message

please advice

best regards, Guy