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Ludvigsen
Contributor I
October 8, 2023
Answered

can not connect to yousee music

When i search for a song it can not connect to YouSee. I can login in to YouSee without a problem when redirected from Sonos.

 

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    mapplesAnswer
    Lyricist III
    October 9, 2023

    I tried testing one thing out. If I changing back to the old search engine I’m getting no problems.

    I’m im going to try resetting my app to see if this gonna fix the problem.

     

    EDIT: There seems to be issues with the app’s new search engine. Resetting the app didn’t help at all.

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    9 replies

    Airgetlam
    Airgetlam
    October 8, 2023

    Check your location settings on your account at www.Sonos.com, that list you’re looking at is filtered by that data. 

    Bruce
    mapples
    Lyricist III
    October 8, 2023

    I have this problem with YouSee Musik too and also with the new TuneIn app.

      LudvigsenAuthor
      Contributor I
      October 8, 2023

      Check your location settings on your account at www.Sonos.com, that list you’re looking at is filtered by that data. 

      Done contrynwas Denmark, i added the adress too but that did not help. Thanks i Can see that this have worked for others.

        ClausN
        October 8, 2023

        Your Sonos Radio is not connecting either. Have you tried restarting your router and your Sonos speakers?

        Airgetlam
        Airgetlam
        October 8, 2023

        When multiple streams can’t be ‘seen’, that often points to a VPN or work based setting/profile, or even a port blocking software piece that’s blocking the ability for the speakers to reach out to the appropriate end points to get the data. 

        Bruce
          mapples
          Lyricist III
          October 9, 2023

          Somewhere between the Sonos server and music services server there is some problems. I can see Musik if I manually goes into the YouSee Musik, but when I trying to search after music I’m getting the same problem ludvigsen has. The problem is not on our side and we can only hope Sonos or the people behind Music services is going to get it fixed.

            LudvigsenAuthor
            Contributor I
            October 9, 2023

            Your Sonos Radio is not connecting either. Have you tried restarting your router and your Sonos speakers?

            That was a temporary issue that disapeared.

            mapplesAnswer
            Lyricist III
            October 9, 2023

            I tried testing one thing out. If I changing back to the old search engine I’m getting no problems.

            I’m im going to try resetting my app to see if this gonna fix the problem.

             

            EDIT: There seems to be issues with the app’s new search engine. Resetting the app didn’t help at all.

              LudvigsenAuthor
              Contributor I
              October 10, 2023

              I tried testing one thing out. If I changing back to the old search engine I’m getting no problems.

              I’m im going to try resetting my app to see if this gonna fix the problem.

               

              EDIT: There seems to be issues with the app’s new search engine. Resetting the app didn’t help at all.

              This worked for me too 👍👏Thanks 

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