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atlienk
Avid Contributor I
February 26, 2022
Answered

Can a "New" Play 1 Slow Down Overall Performance for All Speakers in a Home?

A few months ago, I was able to purchase a (new to me) Play 1 for rather cheap off of Craigslist. I paired it with an existing Play 1 in my kitchen and thought all was well. After a few weeks of use, I've noticed that trying to play music across my entire house (Spotify and Plex audio only) is now rather slow to initially connect and I have sporadic dropouts of individual speakers. Even if I reduce the playback to a few rooms, I still notice individual speaker drops but to a slightly lesser degree

 

I have multiple Sonos devices in 4 rooms in the house and a Sonos Boost as well. The Boost is on a LAN connection while all other device are on Wi-Fi. In all other rooms I have newer Sonos devices (Beam, Sub, Sonos Ones, etc.). Is it possible that the Play 1s are now too underpowered to be part of "whole house" playback and may be impeding overall performance?

A few supporting notes / topics:

  • I am on a mesh network but given that this configuration has been working without issues for many months I’m doubtful that this is the root cause of the issue. There have been no firmware updates or network changes in many months.
  • I might be able to use a LAN connection on a few other the newer speakers, but that would eliminate 1 of the main reasons I use Sonos products.
  • The latest update 14.2 seems to have actually made things worse in the past 1 - 2 days

My current Sonos ecosystem is comprised of the following:

Den

  • 1 x Beam
  • 2 x Sonos One
  • 1 x Sub
  • 1 x Boost (LAN connection)
  • 1 x Connect

Kitchen

  • 2 x Play:1

Office

  • 2 x Sonos One

Master Bedroom

  • 2 x Sonos One

Master Bathroom

  • 1 x Sonos One

I’ve tried getting to the network matrix at http://192.168.x.x:1400/support/review but that page seems to no longer load regardless of endpoint or browser type.

I’m open to ideas of how to troubleshoot. I’ve seen a few folks suggesting that I factory reset all devices, but that seems like overkill at the moment.

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Ken_Griffiths
Ken_GriffithsAnswer
February 28, 2022

I’ve power-cycled a few times between yesterday and this AM to no avail, which is why I’m now looking at fully resetting them. And again, your suggestion of removing the Wi-Fi credentials is what made things worse. I’m not going that route again. I’ll just look into opening an official support request if resetting the upstairs speakers doesn’t provide resolution to both my initial and current issues.

You shouldn’t need your Orbi WiFi credentials stored in the Sonos App if running non-portable Sonos devices on a SonosNet signal - which is usually recommended for mesh based WiFi systems as mentioned here in the thread posted by Sonos Staff:

Sonos and WiFi Mesh

If you do wish to contact Sonos Staff for Support, then you can chat/contact them via this LINK.

HTH

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atlienkAuthor
Avid Contributor I
February 28, 2022

I’ve power-cycled a few times between yesterday and this AM to no avail, which is why I’m now looking at fully resetting them. And again, your suggestion of removing the Wi-Fi credentials is what made things worse. I’m not going that route again. I’ll just look into opening an official support request if resetting the upstairs speakers doesn’t provide resolution to both my initial and current issues.

Ken_Griffiths
Ken_GriffithsAnswer
February 28, 2022

I’ve power-cycled a few times between yesterday and this AM to no avail, which is why I’m now looking at fully resetting them. And again, your suggestion of removing the Wi-Fi credentials is what made things worse. I’m not going that route again. I’ll just look into opening an official support request if resetting the upstairs speakers doesn’t provide resolution to both my initial and current issues.

You shouldn’t need your Orbi WiFi credentials stored in the Sonos App if running non-portable Sonos devices on a SonosNet signal - which is usually recommended for mesh based WiFi systems as mentioned here in the thread posted by Sonos Staff:

Sonos and WiFi Mesh

If you do wish to contact Sonos Staff for Support, then you can chat/contact them via this LINK.

HTH

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