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Not unlike several threads I've seen recently that have gone unanswered or deflected by Sonos, I have two Sonos One speakers that have been randomly disconnected from Wi-Fi now weekly with no solution.  I unplug and reconnect...nothing. Always with the same message from the Sonos app: “unable to connect to Sonos, let's fix it!”  Well, nothing is being fixed. They were fine for the first 4 months in my office so it's not an IP issue, etc. Why is this happening now?

Not unlike several threads I've seen recently that have gone unanswered or deflected by Sonos, I have two Sonos One speakers that have been randomly disconnected from Wi-Fi now weekly with no solution.  I unplug and reconnect...nothing. Always with the same message from the Sonos app: “unable to connect to Sonos, let's fix it!”  Well, nothing is being fixed. They were fine for the first 4 months in my office so it's not an IP issue, etc. Why is this happening now?

Wifi interference? Duplicate ip addresses? What happens if you:

 - power down your speakers and router, then

 - restart your router, then

 - wait till it’s fully restarted and wifi is running, and then

 - power up your Sonos devices, one at a time? 

Tried all of the above. If everything else in my office is connected and experiencing no problems then why do I need to reset anything to make my speakers work? Clearly it's not a Wi-Fi issue. It's a Sonos issue. 

Tried all of the above. If everything else in my office is connected and experiencing no problems then why do I need to reset anything to make my speakers work? Clearly it's not a Wi-Fi issue. It's a Sonos issue. 

Then why do so many of us have stable, reliable systems? I’ve gone through the last 10+ system updates and several years’ running time without issues. 

I see two clear choices:

Demand Sonos fix the problem.

Set static/reserved IP addresses in your router’s DHCP. Then reboot everything.

 

Guess which I’ve been waiting on for many years and which one fixed my problems in 15 minutes.

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