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tschimick
Contributor I
February 18, 2023
Answered

Both speakers dropping wifi weekly.

Not unlike several threads I've seen recently that have gone unanswered or deflected by Sonos, I have two Sonos One speakers that have been randomly disconnected from Wi-Fi now weekly with no solution.  I unplug and reconnect...nothing. Always with the same message from the Sonos app: “unable to connect to Sonos, let's fix it!”  Well, nothing is being fixed. They were fine for the first 4 months in my office so it's not an IP issue, etc. Why is this happening now?

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Stanley_4
Stanley_4Answer
Grand Maestro
February 19, 2023

I see two clear choices:

Demand Sonos fix the problem.

Set static/reserved IP addresses in your router’s DHCP. Then reboot everything.

 

Guess which I’ve been waiting on for many years and which one fixed my problems in 15 minutes.

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4 replies

nik9669a
Senior Virtuoso
February 19, 2023

Not unlike several threads I've seen recently that have gone unanswered or deflected by Sonos, I have two Sonos One speakers that have been randomly disconnected from Wi-Fi now weekly with no solution.  I unplug and reconnect...nothing. Always with the same message from the Sonos app: “unable to connect to Sonos, let's fix it!”  Well, nothing is being fixed. They were fine for the first 4 months in my office so it's not an IP issue, etc. Why is this happening now?

Wifi interference? Duplicate ip addresses? What happens if you:

 - power down your speakers and router, then

 - restart your router, then

 - wait till it’s fully restarted and wifi is running, and then

 - power up your Sonos devices, one at a time? 

    tschimickAuthor
    Contributor I
    February 19, 2023

    Tried all of the above. If everything else in my office is connected and experiencing no problems then why do I need to reset anything to make my speakers work? Clearly it's not a Wi-Fi issue. It's a Sonos issue. 

    nik9669a
    Senior Virtuoso
    February 19, 2023

    Tried all of the above. If everything else in my office is connected and experiencing no problems then why do I need to reset anything to make my speakers work? Clearly it's not a Wi-Fi issue. It's a Sonos issue. 

    Then why do so many of us have stable, reliable systems? I’ve gone through the last 10+ system updates and several years’ running time without issues. 

      Stanley_4
      Stanley_4Answer
      Grand Maestro
      February 19, 2023

      I see two clear choices:

      Demand Sonos fix the problem.

      Set static/reserved IP addresses in your router’s DHCP. Then reboot everything.

       

      Guess which I’ve been waiting on for many years and which one fixed my problems in 15 minutes.

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