Contributor I

Answered

Bluetooth connected but no sound - Era 100

55 replies
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I just purchased my Era 100 to connect it to a Samsung Monitor. The speaker connected to my iPhone and iPad perfectly but not with the monitor.

The monitor does not have bluetooth so I bought a bluetooth transmitter and it works perfectly with my AirPods and Sony earphones but not with the speaker. The Sonos app indicates that it's connected to the BT transmitter but there is no sound. I also tried to connect the speaker with a 3.5 mm jack and nothing, no sound. do I need to buy a better BT transmitter? I bought a random one from Amazon or do I need the Sonos in-line adapter?

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Corry PAnswer

Sonos Staff

Hi @HumanoAlex et al

Apologies - it was not brought to my attention until now, but the issue I reported here earlier (it was recognised as an issue with connecting to Sony Bluetooth turntables specifically, but it did affect other devices in the same way) was fixed one year ago.

If you are experiencing issues connecting to your Sonos device via Bluetooth, please reboot both the speaker and the source device and try again.

If that does not resolve the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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I

Immune

Lyricist I

Purchased an Era 100 on 12/27/24 - and the speaker connected perfectly to the TV Bluetooth connection with sound playing.

Today 12/28/24, just one day later - no sound from the same connection.

I’m seeing this has been a known issue for awhile and still no fix.

Reset both devices, updated devices, deleted connection and repaired; still no sound.

I’m new to the Sonos community, but this is very disappointing and feeling like I should return my system (Ray, 2 Era 100s currently) before getting too much further with Sonos.

Airgetlam

Were I you, I would call Sonos Support directly to discuss it, before taking the effort to return your system. And honestly, rather than connecting with a stereo only Bluetooth connection, which is bandwidth limited, I’d be connecting to the TV with the optical cable, as the Ray is designed.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

I

Immune

Lyricist I

Were I you, I would call Sonos Support directly to discuss it, before taking the effort to return your system. And honestly, rather than connecting with a stereo only Bluetooth connection, which is bandwidth limited, I’d be connecting to the TV with the optical cable, as the Ray is designed.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system

The Ray is connected via Optical at my home.

I’m using one of my Era 100s at another location via Bluetooth connection with a TV. It should work as simply as any other Bluetooth device.

Currently on a 25 minute wait for technical support. This is becoming a complete inconvenience when there shouldn’t any.

I

Immune

Lyricist I

+35 Minutes still no answer.

Extremely disappointed.

M

missinglink

Lyricist I

Brand new Sonos user here, bought 2x Era 100 speakers arrived today Mar-2025, updated to latest software, this issue persists, I hope someone at Sonos reads this and realizes it's still broken.

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