Contributor I

Bluetooth connected but no sound

292 replies
29274 views

I have a bluetooth turntable (Sony PS-LX310BT) connected to an Era 100. Everything was working fine and easily until yesterday when there was no sound coming out of the speaker while connected. The speaker still connects as soon as the turntable is on. I’ve reset the speaker. The turntable connects and plays audio with a different speaker connected and my Era 100 plays when connected through my phone and computer, just not sure what’s happening now when the turntable and speaker are connected. They were working together as recently as two days ago.

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Pinned Reply By Jamie A

Hi Everyone!

As some of you have noticed with the lastest update, we are pleased to share that a fix has been deployed regarding the issue of no audio playing when an Era 100 is connected to a turntable.

The update applies to both the Sonos app and Sonos Speakers, please make sure that you update the Sonos app via the App Store or Play Store, then your system by checking for updates in the Sonos app. This update fixes the issue, however if you are still experiencing issues with connecting to your Era 100 we would ask you to reach out to our support team directly

We apologise for the inconvenience this has caused in regards to using your Sonos system and we thank you all for your patience while we worked to on developing a fix.

Thank you to all users who submitted diagnostics of their systems as well as providing turntable model numbers which helped us re-create this issue on our end and ultimately resolve this issue.

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GuitarSuperstar

Lead Maestro

You aren’t the only one experiencing problems. Others have had the same issue recently. It may be related to the last software update. Hopefully Sonos is aware of it and working on fixing it soon.

"Receive with simplicity everything that happens to you." - Rashi

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Dozzah

Lyricist II

I'm in the same boat with my Sony PS-LX310BT as well, and trying to stream over Bluetooth with my Pixel mobile.

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Alexj21

Lyricist II

I’ve just bought a Sonos era 100 today to connect my Sony PS-LX310BT and it pairs but no sound comes out of the speaker…

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Ellasaurus

Lyricist I

Literally exactly the same situation! I tried all the same things as you with exactly the same results. We even factory reset the speakers with no luck. I'm expecting that the update messed things up - I really hope it's sorted soon.

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OrangeKoba

Lyricist I

Completely the same here, same turntable and speaker.

Mine was working fine until I used Airplay, and then attempted to reconnect the speaker back to the turntable.

Looks like it’s a common issue since this thread and others have popped up...any idea if Sonos have confirmed they are aware of it?

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RobNL

Lyricist III

Same issue since last Thursday, Nov. 16th with my Sony LX310BT

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Christophepas

Lyricist I

Same here, while it worked fine last week…

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jfaw

Lyricist II

Having the same issue - hoping it's an issue to do with the latest update 🤞

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jlewr

Lyricist I

Exact same issue here. Here's hoping we get a fix ASAP!!

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IanH2409

Lyricist II

Yes, me too, very frustrating as I only just purchased the speaker a couple of weeks ago. It was seamless to connect and worked great but since late last week there’s no sound coming through the speaker even though it’s connected to the vinyl player.

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