Contributor I

Question

Audio cutting last 10-20 seconds of each song

34 replies
1208 views

Most songs that I try to play on my Sonos (two Play:1’s set up as a Stereo pair and a Play:3 plugged in to a Google Nest wifi via ethernet) cut out for the last 10-20 seconds, and it’s just silence until the next song starts. After two one-hour phone calls with Sonos and another one with Verizon, I don’t think it is a network issue… the Sonos rep first tried to tell me that the Verizon “modem/router” was “causing interference” and that I had to put it into “bridge mode” and then after a long time on the phone with Verizon we realized that it was just an ONT box with no router, so there was nothing to put into bridge mode. Then after another hour of support with Sonos they asked me to plug in a speaker via ethernet, which I did, and which still did not fix the issue.

Anyone else seeing this? I’m mostly trying to play stuff locally in my music library but it also happens on streaming songs (didn’t seem to happen with Sonos Radio, but I think radio is treated differently since there’s not the same sort of song start/end concept).

very frustrating!

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bthurlow

Avid Contributor I

Speaking of app issues-I’ve had to keep my music library on a flash drive in order to add it to Sonos. I USED TO be able to add it from my hard drive on the PC. Happened last spring, has that been fixed?

MoPac

Headliner III

https://en.community.sonos.com/controllers-and-music-services-229131/error-code-913-fixed-6897914

Thanks to @zombiedropper this is much simpler and worked for me. Just make sure your PC is set up to allow sharing then follow the @zombiedropper instructions. You’ll need to use your PC login as well.

If you use the Sonos PC app only the 3rd option ( Network device…. ) will work. Sonos should remove the first two options from the PC app.

Schlumpf

Virtuoso

Is everyone here who is affected on Android? Or also someone on iOS?

Ralf

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bthurlow

Avid Contributor I

I’m using a desktop and a laptop. Windows 10 and 11

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Sfarghe1

Contributor I

Re: 10 second cut off. I’m on IOS

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Rhonny

Prodigy III

Does anyone with this issue have Crossfade on?

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BMZ

Collaborator II

Listening to an album from local library. 3rd song cut off, it’s weird though the song kept playing, just silence about 10 or 15 seconds. 4th song played fine.

Sent a diagnostic. Will attempt to contact through chat when I get a chance.

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bthurlow

Avid Contributor I

I tried it with the crossfade on and off-same thing

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random ray

Contributor I

This started happening on my Play-1 Sonos speaker in the last week. Worked ok up to now. I only use a local music library on a Pi, Both the Pi and the Sonos respond reliably to pings so it isn’t a network problem. It is only the last 10 sec of audio on some songs, so it is a new bug. Crossfade is off.

Any debug info available on Sonos?

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Steve_237

Enthusiast I

Switched to using Bluetooth to my Roam, but I now don’t seem to be able to to group this to anything else in the system, so even that work around doesn’t work.

Pleased to report that the grouping issue turned out to be that the Roam didn’t receive the update at the same time as the rest of the system so didn’t play with its updated peers.

Audio cutting out ten seconds from the end now seems to be intermittent and not on every track. Still makes playing from music library or Bandcamp unlistenable. Back to Bluetooth...

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