The volume on my ARC keeps randomly dropping to a very low level. When I raise it, it drops again. Seems to happen more frequently on 5.1 sources. My Arc is connected to my 4K ATV viewing on LG OLED TV.
Thanks for any help.
-Jeff
The volume on my ARC keeps randomly dropping to a very low level. When I raise it, it drops again. Seems to happen more frequently on 5.1 sources. My Arc is connected to my 4K ATV viewing on LG OLED TV.
Thanks for any help.
-Jeff
Hi
Check the following in AppleTV settings in addition to the HDMI cable and/or connections:
Hi
Welcome to the Sonos Community!
If
I hope this helps.
Thanks for the response @AjTrek1, I’m already set to Auto on the ATV. The issue happens with certain music sources as well. So, not only when watching TV through ATV. I’ll reach out to Technical Support (bummed they’re not open on the weekends!).
Has anyone found a solution to this problem?
Has anyone found a solution to this problem?
I would maybe submit a Sonos system diagnostic report and note the reference next time the issue occurs and then reach out to Sonos Support, as it might possibly be an amp fault issue, but that’s if the device volume often drops to 15%. See here to contact them…
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