Contributor I

Answered

Arc Ultra incompatible with optical

21 replies
2735 views

I cannot believe you guys removed the optical input on the Arc Ultra. I had a playbar (which function just dandy by the way) with optical input and bought your hype about how much better the arc Ultra is and I’d get a discount to upgrade. You neglected to mention that the optical input from my system would no longer function and I basically bricked my entire freaking system because I have a Samsung Frame that connects to its controller 25 ft away and brings in optical back to the speaker. You EVEN CHANGED THE FREAKING POWER PLUG and I had to tear my whole TV off the wall just to change out the damn power cord. WHAT THE HELL WERE YOU THINKING!?!?!? Guys I can’t begin to tell you how pissed I am right now. I’m going to have to call the sound people who set this up and pay HUNDREDS of dollars just to straighten this crap out. I swear I would love to get my hands on the genius who did this. Especially without putting it ANYWHERE to warn people.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

G

GuitarSuperstarAnswer

Lead Maestro

The Arc Ultra can connect to the TV’s optical port using the Sonos Optical Audio Adapter:

https://www.sonos.com/en-us/shop/optical-audio-adapter

But with this connection, you will not be able to play Dolby Atmos audio.

"Receive with simplicity everything that happens to you." - Rashi

G

GuitarSuperstarAnswer

Lead Maestro

The Arc Ultra can connect to the TV’s optical port using the Sonos Optical Audio Adapter:

https://www.sonos.com/en-us/shop/optical-audio-adapter

But with this connection, you will not be able to play Dolby Atmos audio.

"Receive with simplicity everything that happens to you." - Rashi

C

CKOAuthor

Contributor I

Thanks, but the Samsung Frame TV has a control box that has a single cable running from the TV to the box. The box has 4 HDMI ports and a digital optical audio out. My box is located in a closet 25 feet from the TV. Apple TV plugs into the back with HDMI, Blue Ray same. Audio out was optical before and went all the way back to the Playbar along with the Samsung cable for video. I could play anything anywhere, inside, outside, other rooms and now I can’t even get the dang thing to recognize the HDMI inputs. The adapter is the wrong male/female variety to adapt to the optical. It is looking like I may have to send the Ultra back and get my money back. The reason I am so pissed is none of this is mentioned ANYWHERE. And now I’m sitting with a $1000 speaker that I can’t use or I’ll have to call the video company that installed all this stuff to see if they can straighten it out. Cannot TELL you how pissed I am right now with zero backward compatibility and no warning……

Airgetlam

Hate to break it to you, but there is no optical port on the Beam, or the Arc. The last time Sonos put an optical port on one of their devices was years and years ago, with the PLAYBASE, back before ARC became a standard. In order to supply people who stayed with the old standard, they developed the optical to ARC connector, as @GuitarSuperstar linked to.

Bruce

Mr. T

@CKO - I cannot believe that you are incapable of reading the connectivity tech specs on the Arc Ultra’s product page. You have only yourself to blame.

N

nik9669a

Senior Virtuoso

@CKO - I cannot believe that you are incapable of reading the connectivity tech specs on the Arc Ultra’s product page. You have only yourself to blame.

Someone had to say it - but you got there first 😄

Mr. T

Hate to break it to you, but there is no optical port on the Beam, or the Arc. The last time Sonos put an optical port on one of their devices was years and years ago, with the PLAYBASE, back before ARC became a standard. In order to supply people who stayed with the old standard, they developed the optical to ARC connector, as @GuitarSuperstar linked to.

I think you’ve forgotten about the Ray… but as you say, ARC/eARC is now the expected connection method.

Bring back SCART!

Senior Virtuoso

Bring back SCART!

And Betamax video tapes?

controlav

Lead Maestro

Does the Frame TV not have an eArc port??

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

C

craigski

Local Superstar

Samsung recommends using eArc port for connecting Samsung Sounbars to their TVs:

https://www.samsung.com/us/support/answer/ANS00088262/

If it was me I would get the ‘sound people’ who setup the TV to run some HDMI cables along side the optical cable from the Samsung unit in closet back to the TV so you can use the ARC/eARC capabilities of modern soundbars from Samsung, Sonos, etc.

Show more replies

Sign up

Login to the community