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Gamsk
Contributor I
September 23, 2023
Answered

Arc Pop

I have a Arc, with 2x Play 1’s, and a Gen 3 Subwoofer for my Surround Sound system.  I have it connected to my Samsung TV, and I use Samsung’s native streaming apps to watch my media.  

I can repeat an experience that occurs during Wheel of Time, Season 2, ep 5, about 10 min in,  A startling loud pop occurs, then the Center Channel drops off.  

 

 

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Bumper
BumperAnswer
September 23, 2023

I can repeat an experience that occurs during Wheel of Time, Season 2, ep 5, about 10 min in,  A startling loud pop occurs, then the Center Channel drops off.  

 

 

Probably this 2 year old bug.  See this for more info. 
 

https://arstechnica.com/gadgets/2023/08/sonos-has-been-unable-to-fix-arc-soundbars-pop-of-death-for-over-2-years/amp/

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4 replies

GuitarSuperstar
Lead Maestro
September 23, 2023

Set the TV to these settings (if available):

HDMI-eARC Mode: Off

Digital Output Audio Format: Pass-Through

"Receive with simplicity everything that happens to you." - Rashi
Bumper
BumperAnswer
September 23, 2023

I can repeat an experience that occurs during Wheel of Time, Season 2, ep 5, about 10 min in,  A startling loud pop occurs, then the Center Channel drops off.  

 

 

Probably this 2 year old bug.  See this for more info. 
 

https://arstechnica.com/gadgets/2023/08/sonos-has-been-unable-to-fix-arc-soundbars-pop-of-death-for-over-2-years/amp/

GuitarSuperstar
Lead Maestro
September 23, 2023

I can repeat an experience that occurs during Wheel of Time, Season 2, ep 5, about 10 min in,  A startling loud pop occurs, then the Center Channel drops off.  

 

 

Probably this 2 year old bug.  See this for more info. 
 

https://arstechnica.com/gadgets/2023/08/sonos-has-been-unable-to-fix-arc-soundbars-pop-of-death-for-over-2-years/amp/

The difference is the OP isn’t using an Apple TV 4K or Xbox. They are just using the TV’s native apps. So hopefully disabling eARC and setting the TV to Pass Through will fix the problem.

"Receive with simplicity everything that happens to you." - Rashi
    Bumper
    Bumper
    September 23, 2023

    Hopefully your suggestion work for op.  But there are some users reporting pops when using their tv apps not just atv or Xbox so perhaps relevant that op knows about this long standing bug. 

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