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Contributor II
May 7, 2024
Question

Alarms didn't work on the new sonos app

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.

Is someone have a solution ?

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91 replies

Contributor I
June 5, 2024

I’m having a similar issue. I can set the alarm but it just won’t go off, even waited several hours to see if it’s a clock issue. Reinstalled app, tried via iPhone, iPad, android on several speakers-no joy. Just been in touch with Sonos support for over an hour via chat now and sent diagnostics too. Final response was: Engineers aware it’s happened since the latest release yesterday and to wait till it’s fixed! Well I mentioned it’s been ongoing since previous update and not the recent one. 
 

Looks like nobody has a clue at Sonos.. rather than ask customers to try unending methods! If anyone has a solution please share. Thanks 

Lyricist III
June 6, 2024

The sonosapp version is now 80.02.04. Still not a possibility to set your own time. All my alarms are set 2 hours earlier. (I live in the Netherlands)
Come on Sonos, fix that in the next version!!!

Lyricist I
June 18, 2024

Wow, I have been in different live chats yesterday evening for several hours trying to solve the problem I have with setting alarms. I even asked the Sonos team member if it could possibly have to do with time zone settings and he/she didn’t even respond to that haha...

All of a sudden, two hours into my sleep, I get woken up by an alarm I set 2 hours before to simply test its function.

Now this morning I tried with different alarms and indeed, my alarm goes off 2 hours after the set time.
Meaning if I want to wake up at 7, I need to enable my alarm for 5 o’clock. 

Now strolling through the internet, I come across this post and I am simply disappointed in the product.
Not thinking of expanding my collection any time soon if this is what goes on with Sonos products...

Contributor I
July 2, 2024

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.

Is someone have a solution ?

I have the same problem, disappointed!

 

 

m

Lyricist III
July 3, 2024

Update 80.04.04 has now the opportunity to set date and time. Now you can set the alarms on the right time. Finally Sonos has fixed it.😨😀

 

Prodigy III
July 3, 2024

Hello, I am an Iphone user of the new sonos app but I can’t modify my alarms settings (desactivate, activate, delete or even create an alarm) while I am connected to my Sonos.

Is someone have a solution ?

I have the same problem, disappointed!

 

 

m

When did you last update your app and also run the system update?

Lyricist III
July 3, 2024

Yesterday 2 July.

Prodigy III
July 3, 2024

 

Yesterday 2 July.

 

Are you not seeing the alarm settings?

Lyricist III
July 3, 2024

 

Prodigy III
July 3, 2024

Sorry, @Louis vN - my original question asking about the app update and system update was to @Busy Bee.

I saw from your message earlier that your Alarms are working well, which is good news.