adding downgraded product

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I’ve downgraded a play base to S1 but when I try to add the product in the S1 app the app just keep asking to update which then reloads the S2 app? How do I stop this to add the play base to my S1 system? Thx

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Ken_GriffithsAnswer

S1 is up to date matching yours

I think you are perhaps best to speak with Sonos Support Staff, as you appear to have done the things mentioned/expected - but note the Playbase will still need to receive the S1 firmware update when added to the S1 system, so perhaps check what you’re actually seeing on-screen and if still not happy, then Support will be on hand to assist you through the setup and adding the Playbase to the S1 HH.

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Ken_GriffithsAnswer

S1 is up to date matching yours

I think you are perhaps best to speak with Sonos Support Staff, as you appear to have done the things mentioned/expected - but note the Playbase will still need to receive the S1 firmware update when added to the S1 system, so perhaps check what you’re actually seeing on-screen and if still not happy, then Support will be on hand to assist you through the setup and adding the Playbase to the S1 HH.

J

JRB69Author

Contributor I

Thx for your help Ken, I’m in a que for support, was trying all angles, have a great weekend

buzz

Grand Maestro

It may help to power OFF all of the S2 units, close the S2 controller, and reinstall the S1 controller before attempting to add the downgraded player to the S1 system. If I was attempting this I’d uninstall the S2 controller too. Nothing critical is stored in the controllers, but they do try to keep track of which players were recently part of the system and this can cause some frustration when a controller claims that a product (you want to transfer to the other system) is “missing”.

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