adding downgraded product

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I’ve downgraded a play base to S1 but when I try to add the product in the S1 app the app just keep asking to update which then reloads the S2 app? How do I stop this to add the play base to my S1 system? Thx

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Ken_GriffithsAnswer

S1 is up to date matching yours

I think you are perhaps best to speak with Sonos Support Staff, as you appear to have done the things mentioned/expected - but note the Playbase will still need to receive the S1 firmware update when added to the S1 system, so perhaps check what you’re actually seeing on-screen and if still not happy, then Support will be on hand to assist you through the setup and adding the Playbase to the S1 HH.

Ken_Griffiths

You need an existing S1 system. If the S1 system does not already exist, then you need an S1 only product to create an S1 system, such as a Play:5 (gen1) speaker. You cannot create a new S1 system with a Playbase only, as it is both S1 and S2 compatible.

Here is a link showing a list of S1/S2 compatible devices…

https://support.sonos.com/en-us/article/sonos-s2-compatibility

You will need an S1 only required speaker.

J

JRB69Author

Contributor I

Thx Ken

i already have an existing S1 system hence my frustration

Ken_Griffiths

Did you downgrade the Playbase first using the downgrade tool in the S2 App?

Ken_Griffiths

If not, see this link:

https://support.sonos.com/en-us/article/downgrade-a-sonos-product-from-s2-to-s1

J

JRB69Author

Contributor I

Yes, done that.

then when trying to add it I just keep getting asked to update the S1 controller

Ken_Griffiths

Make sure you also remove the S2 App and if you have an existing S2 system, power off those devices. Open the S1 App to see your existing S1 system and then perhaps try the Playbase setup again via ‘Settings/System/Add Product’ in the S1 App.