Contributor I

Question

absolutely hate the Sonos app. That is the worst programming I have ever witnessed.

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I have 15 speakers from Sonos all throughout my home. I am ready to light the whole house on fire and burn it all down because of Sonos app. For the love of God can someone please tell me how to make this group of speakers work together and play the music that I ever want or I am going to go to the corporate headquarters and personally hand them back to the president of the company. I should have spent the money on the speakers I really wanted instead of buying this crap actually I take it back. The speakers are decent app is a nightmare and makes this buying experience. The worst I have ever had.

all I wanna do is play my music that’s it. That’s all I wanna do just play my music on the speakers. it is ridiculous that I’m in technology and I have to ask a forum how to connect my damn speakers.

Sonos App

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Ken_Griffiths

I just recall that some routers needed the IGMP Snooping setting enabled - I have that Asus model RT-AC86U for example in my own notes here, where that resolved ‘device discovery’ issues and it was disabled by default, IIRC.

press250

Prodigy III

You see where I said that was six years ago? And where I said I would forget 99% of the lessons? That’s where I’m at now! 😂😂😂

IGMP snooping is a switching function that optimizes multicast traffic, well, so there isn’t as much ‘casting’ going on.

IGMP proxy is a routing function, as I touched on above, across subnets.

Ken_Griffiths

I will just briefly mention here too, that also some other settings on routers can cause problems with Sonos devices, including ‘QoS’ and ‘Airtime Fairness’ and on Ubiquity Routers, these settings need to be disabled apparently for the reasons stated…

Multicast and Broadcast Control - (blocks all multicast and broadcast for non-listed devices).
Multicast Enhancement (converts multicast to unicast when possible).
Client Device Isolation (prevents wireless client on the same AP from communicating with each other).
Proxy ARP (converts broadcast to unicast when possible).

… again that’s just from some notes I have taken from other community posts here in the past.

Ken_Griffiths

And just to add if a user still isn’t able to sort these things, or they perhaps don’t work, I would certainly go onto refer them to Sonos Customer Support in the end anyway to hopefully help them to get their issues resolved. I’m just trying to assist those that post looking for help here in the community.

Ken_Griffiths

You see where I said that was six years ago? And where I said I would forget 99% of the lessons? That’s where I’m at now! 😂😂😂

IGMP snooping is a switching function that optimizes multicast traffic, well, so there isn’t as much ‘casting’ going on.

IGMP proxy is a routing function, as I touched on above, across subnets.

ha ha - I’m still learning, for me every day is a ‘school day’.

T

to-gaza

Contributor II

And just to add if a user still isn’t able to sort these things, or they perhaps don’t work, I would certainly go onto refer them to Sonos Customer Support in the end anyway to hopefully help them to get their issues resolved. I’m just trying to assist those that post looking for help here in the community.

Sorry Ken I didn’t mean to sound testy and ungrateful. Not a good day.

Apologies, your advice was appreciated

Ken_Griffiths

And just to add if a user still isn’t able to sort these things, or they perhaps don’t work, I would certainly go onto refer them to Sonos Customer Support in the end anyway to hopefully help them to get their issues resolved. I’m just trying to assist those that post looking for help here in the community.

Sorry Ken I didn’t mean to sound testy and ungrateful. Not a good day.

Apologies, your advice was appreciated

No need to apologise - I do understand the frustrations. Some of us with working systems are just trying to assist - you’re not alone with venting at some of us and at Sonos. Sonos say their working on putting things right so some things suggested in the community threads might perhaps assist in the interim.

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