Contributor I

Answered

1/2 system is on one wifi system, the other 1/2 on another.

10 replies
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Good morning. I’m losing my mind trying to constantly reconnect ½ my system, almost every day. Recently, we bought 4 eero Wi-Fi extenders. They work great in an old house with lots of brick, old wood, (read petrified!) and mortar. I spent an hour rebooting our 12 speakers to the eero system. A couple days later, ½ the speakers are on our old WiFi (Xfinity) system, half are on the eero one. This happens randomly, and I only realize it after toggling back and forth between systems on my phone. Giant pain in the ass. Anyone have a real fix, because apparently the speakers are “remembering” the other system.

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Pools-3015Answer

Prodigy I

Im confused as to why you still haste the Xfinity router acting as a router if you now have the Eros?

Put the Xfinity into Bridge/Passthrough modem and allow the Eros to do the routing duties. If you need a guest network, the Eros can provide that.

buzz

Grand Maestro

If the SONOS system is split between the two WiFi’s is SONOS still functional?

I haven’t tried this specifically with eero, but I have two WiFi’s,SONOS is free to use either, and units will jump back and forth. For example, if one WiFi goes down for maintenance, SONOS will flip to the other. There’s no fuss. As I move the portables from location to location they may have a favorite WiFi, but it’s painless and I don’t pay much attention to the connection.

T

theosheaclanAuthor

Contributor I

Mine jumps between the two now, and it’s maddening.

106rallye

Can you not make Sonos forget the credentials to the WiFi you do not want it to use?

buzz

Grand Maestro

If SONOS is on one WiFi and the controller is on the other, you still will not be able to control the SONOS system.

Why do you have two WiFi’s? Generally this is not required and it easily results in issues such as you are observing.

AjTrek1

If you are using a system supplied by your ISP (router and modem) there’s a possibility that one of the eero’s is acting as a router. That means you have two WiFi networks rather than all 4 eero’s acting as extenders of the ISP network.

Together Everyone Achieves More = T.E.A.M.

buzz

Grand Maestro

I mentioned my dual WiFi above only to indicate that this is possible. But, it requires some deliberate configuration. This approach won’t work by accident.

T

theosheaclanAuthor

Contributor I

Can you not make Sonos forget the credentials to the WiFi you do not want it to use?

I did that. Yesterday, suddenly, ½ of them were on the other system. Very weird.

Pools-3015Answer

Prodigy I

Im confused as to why you still haste the Xfinity router acting as a router if you now have the Eros?

Put the Xfinity into Bridge/Passthrough modem and allow the Eros to do the routing duties. If you need a guest network, the Eros can provide that.

G

GC3

Headliner I

Consider just changing the Wi-Fi password(s). You'll have to walk thru resetting each speaker or pair individually. Sonos can talk you through this over the phone.

W

willyroyale

Avid Contributor I

You may have solved this but for others who might come across this thread - i had similar issues (Netgear Orbi connected to a pre-existing wifi router. When adding some new speakers the Sonos app kept pushing them another room and other confusing behaviours. Despite none of my devices being on my new Orbi network Sonos app had ‘remembered’ the old network that was still transmitting. Solved it by going into Network> manage networks> remove the unwanted network form the app. All ok after that.

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