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Contributor I
January 25, 2020
Answered

when will play:3s be ‘legacy’?

Genuine question. What is the likely timeframe?

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    Airgetlam
    AirgetlamAnswer
    January 25, 2020

    As I recall, they stopped selling them in 2019, so the minimum amount of time would be 2024. And, of course, it might be longer, many of the soon to be legacy devices are well past 15 years old in design.

    Bruce

    23 replies

    Airgetlam
    AirgetlamAnswer
    January 25, 2020

    As I recall, they stopped selling them in 2019, so the minimum amount of time would be 2024. And, of course, it might be longer, many of the soon to be legacy devices are well past 15 years old in design.

    Bruce
    Airgetlam
    January 25, 2020

    The key here is that it is less about time than it is about available memory and CPU. The time is just a manageable way about talking about this. 

    Bruce
    El TurkAuthor
    Contributor I
    January 25, 2020

    Wow. As soon as that.  
    I am just re evaluating this whole Sonos thing. It’s going to be a future of ‘upgrade or lose system’. Not what I joined for really. 

    El TurkAuthor
    Contributor I
    January 25, 2020

    I agree from a technical point of view it’s about technical capabilities but as a customer it’s about time. I bought this stuff thinking that there may be improvements but i didn’t think I would lose my ‘single system’ if I did not repeatedly upgrade. 

    January 25, 2020

    You don't lose your system.  Certain players stop receiving updates. 

    Please re-read the announcement. Or read it for the first time. 

    Airgetlam
    January 25, 2020

    It’s the same as any smart phone or computer you purchase. There’s only so much memory and processing power in the device. Each Sonos speaker has a computer inside it, albeit a small one. Much like I can’t run iOS 13 on my original iPhone, at some point the computer/memory in the Sonos will not be enough.

    I will repeat, the five year time frame is a minimum, not a maximum. There’s no guaranty that the Sonos PLAY:3 will go into “legacy status” at that point, it is just the minimum amount of time that it ‘could’ possibly happen. 

    Bruce
    Airgetlam
    January 25, 2020

    And, as Sonos has stated, legacy products will still work, they just won’t receive all the newest updates. 

    Bruce
    El TurkAuthor
    Contributor I
    January 25, 2020

    I did read the statement. But it did not actually say what you think it says. It says this:

    We are working on a way to split your system 

    But I need to understand what that actually means  

    And after that Sonos customer support said this (the syntax does not give me confidence in the accuracy of the response):

    After May, if you will keep legacy and modern device anther the same house hold, modern device will not be update so the device can work together as a one system.
    Regarding update, we are keeping updates for minimum 5 years after stooping sales of the product on our website.

     

    i have not amended or edited any of that. That’s what I received. 

    I understand that phones get old. But if Sonos is now running on a phone model (upgrade every 18 months) then I want out. And I was an early adopter. 


     

    El TurkAuthor
    Contributor I
    January 25, 2020

    And, as Sonos has stated, legacy products will still work, they just won’t receive all the newest updates. 


    That’s only half the truth though. The system will

    also not receive any updates. It’s forcing an upgrade. 

    January 25, 2020

    I give up. If you are talking about Sonos going onto an 'eighteen month phone model' then you have so little grasp of reality there is no point trying to reason with you.