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vaultsman
Contributor I
September 29, 2025

Updating network settings

  • September 29, 2025
  • 15 replies
  • 350 views

Hi, I'm trying to update network settings, and the app says it can't update the Sonos One speaker without a factory reset. 
So, I go through the reset procedure from flashing orange/white while holding the Join button until I get a flashing green.
Should that then be complete? The light refuses to change from flashing green to white or, indeed, anything else…...and when I try to resume updating I get the same message that a factory reset is required. 
Any ideas welcome!

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15 replies

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vaultsmanAuthor
Contributor I
September 30, 2025

As above, I'm thinking you only hold the button until you get the orange-white flash and then let it up. It will finish the reset, then flash green.

Sorry, but no.
No difference whatsoever.

The size of this community and the number of issues increasingly posted on here illustrates how badly designed and implemented Sonos software is in the first place. Given the cost of these, admittedly good, speakers…..it’s almost criminal how Sonos has let its customers down with the rubbish software they peddle.

 

nik9669a
Senior Virtuoso
September 30, 2025

Some folk have experienced update issues if they’re going from a much older version - it’s too big a jump to update in one step, but Sonos support has provided interim updates to help. Might this be the case here? Either way, contacting Sonos support seems the best course of action. 

    vaultsmanAuthor
    Contributor I
    September 30, 2025

    Some folk have experienced update issues if they’re going from a much older version - it’s too big a jump to update in one step, but Sonos support has provided interim updates to help. Might this be the case here? Either way, contacting Sonos support seems the best course of action. 

    Thanks, yes I’ll be phoning them later.

     

      Silverthorn
      Prodigy II
      September 30, 2025

      I think I had this setting the wireless on a new device recently because my phone wasn’t using the 2.4 freq on the router?

      "I saw the Stooges and the MC5"
      buzz
      buzz
      September 30, 2025

      In some cases there is a router setting, maybe the router default or after an update, that isolates 2.4 and 5GHz segments. Transactions will not crossover. The SONOS system might be split between the segments. SONOS units must be able to chat with each other and the controllers. As a result, because the phone signs on to one segment, SONOS units using the other segment will be stranded. Later, the situation could reverse. If there are multiple phones, they could be split between segments. This can give rise to “my” phone works, but “hers” does not. Often in these discussions there is a claim that the “WiFi is perfect”. This is only partially true because web browsing and email go straight out to the Internet and there is no need to interact with other local devices.

       

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