Contributor I

Updating network settings

Forum|Forum|1 year ago
September 29, 2025
15 replies
350 views

Hi, I'm trying to update network settings, and the app says it can't update the Sonos One speaker without a factory reset.
So, I go through the reset procedure from flashing orange/white while holding the Join button until I get a flashing green.
Should that then be complete? The light refuses to change from flashing green to white or, indeed, anything else…...and when I try to resume updating I get the same message that a factory reset is required.
Any ideas welcome!

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Stanley_4

Grand Maestro

Did you try the options here?

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

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vaultsmanAuthor

Contributor I

Yes I did.
And I can’t complete that because I appear to have entered a doom loop where the factory reset apparently won’t complete.

buzz

Have you force closed and restarted the controller? You could also uninstall and re-install the controller.

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vaultsmanAuthor

Contributor I

Have you force closed and restarted the controller? You could also uninstall and re-install the controller.

Yes, I’d previously uninstalled/reinstalled twice and got the same result.
Just tried the force close and reopen, but the app is still saying a factory reset is needed even though one (well, five actually) has appeared to complete successfully.

N

nik9669a

Senior Virtuoso

Try temporarily attaching an Ethernet cable and then go through the reset process again.

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vaultsmanAuthor

Contributor I

Try temporarily attaching an Ethernet cable and then go through the reset process again.

Ah,sorry…..I forgot to say in my initial post that I’d tried that as well.
Thanks for the reply.

buzz

During Factory Reset you can release the button after the status light starts flashing orange.

If there are any other SONOS units on the network, power them down.

Is there any error message during the update? Sometimes I notice that an update proceeds very slowly. Initially I’m thinking there is a failure, but I’ve learned to go make a sandwich and when I return to the system the update is complete.

SONOS support has tools that we can’t access. You’ll probably need to work with support. Phone support is best.

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vaultsmanAuthor

Contributor I

So….to sum up. Having changed broadband provider, I can successfully add the speaker to a new network with an ethernet cable connected but no way can I enter the wifi network details to make it work as it should.

Not for the first time the app lets me down on the basics.

As always with Sonos….great speakers, risibly crap software.

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vaultsmanAuthor

Contributor I

During Factory Reset you can release the button after the status light starts flashing orange.

If there are any other SONOS units on the network, power them down.

Is there any error message during the update? Sometimes I notice that an update proceeds very slowly. Initially I’m thinking there is a failure, but I’ve learned to go make a sandwich and when I return to the system the update is complete.

SONOS support has tools that we can’t access. You’ll probably need to work with support. Phone support is best.

No, no error message. No other Sonos units.
From the instructions I’ve seen, the factory reset is complete when the flashing orange/white is replaced by the flashing green. Is that not correct?
I think you’re right, I’ll phone tomorrow, although I can ill afford the time.
Thanks for your help.

Stanley_4

Grand Maestro

As above, I'm thinking you only hold the button until you get the orange-white flash and then let it up. It will finish the reset, then flash green.

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