Contributor I

Unplayable protected songs (recently purchased on iTunes, half albums...)

24 replies
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Yesterday I noticed that some songs I'm sure I've played before on my Sonos have become greyed out and protected. These are all recent iTunes purchases, so shouldn't be affected by the pre-2009 DRM issue. Bizarrely, one album is half protected, half not. Is it a coincidence that I installed iOS8.4 yesterday and signed up to Apple Music free trial? Any suggestions (other than paying Apple more by signing up to iMatch?).

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Ryan S

Retired Sonos Staff

Thanks Ryan, would be nice though if you were paid up with apple music, their whole world of music would be yours, to enjoy how you liked.

Yes, that would be sensible. Perhaps you should suggest that to Apple?

Funniest thing I've read in ages!

@Paulw123 - You do realise why what you have suggested is the biggest load of nonsense I've ever read don't you?

Thanks for the laugh The LHC.

Come on now, there's no need to make someone feel bad just because they don't necessarily know all the details on the subject. It's great to educate without being sarcastic, well, nothing wrong with a little sarcasm. So long as it's well intentioned there aren't really that many bad ideas, though some are far more complicated than others.

Thanks for sharing Paul!

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Stuart_W

World-Class Superstar

You're right Ryan. Please accept my apologies Paul.

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

D

diehardgator

Lyricist I

If you are a paid up member of apple music, everything will stream..i think...till the day you stop paying, then the "free" DRM downloaded material will not play.

This is actually incorrect. Apple Music tracks that are stored on your device for "offline play" are protected by a DRM that is not readable by Sonos devices. These tracks will either show or greyed out and not playable, or they will not even show at all. This is independent of your account status with Apple Music and entire based on the DRM on the offline version of the tracks.

Songs that you have purchased from iTunes and download to your devices should download in an unprotected format and be playable on Sonos. If they're greyed out, a DRM version may have downloaded and you can check this by connecting your mobile device to a computer and check the file format of the tracks in iTunes. If you are somehow getting a DRM version you can try deleting it off your device and re-download it. For tracks that are older than 2009 and were uploaded to the cloud, you may have uploaded a DRM version which is what is getting downloaded again. You can try deleting the version that's uploaded or use iTunes Match to convert the tracks over properly. Apple support should be able to help you with this as well.

In addition, if you are subscribed to Apple Music, any tracks added to your Apple Music library by upload or favorite will be playable on Sonos through Apple Music > My Library. These tracks will be streamed online though, not played off of any of your local devices.

I have just setup a SONOS system and have encountered this problem with unplayable tracks from my Apple Music Library. I see what looks like a fix for songs purchased from iTunes (get the non-DRM version), but what about songs imported directly from CDs? This is a majority of my library, and those songs won't play in SONOS. Apple support has been unhelpful so far. Thanks for any insight you can provide

Airgetlam

How did you import the songs, and specifically what format did you rip them in? The players embedded in the Sonos products can only handle these formats.

Bruce

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