Skip to main content
jfranche
jfranche
Enthusiast I
October 29, 2017
Answered

Trouble adding 2 Sonos Ones as stereo pair with Playbase

I did setup the Sonos One speakers initially as individuals speakers so that I could play with the Alexa features. Today I went to turn the Ones into surround speakers for my Playbase. It keeps asking me to press and release the button on the back of the left speaker, at which point it fails. “! Surround Setup error”. Any advice?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    jfranche
    jfrancheAnswer
    Enthusiast I
    October 31, 2017
    RESOLVED: I did not make any Alexa or other changes. I rebooted my home router, and then tried again, and I was able to pair the Sonos:One devices as a stereo pair with my Playbase.

    Initial impression... I feel silly having two Alexa's in my room, but I will get over that. Alexa tends to be a bit loud now (I didn't notice that when I had just one speaker going).
    View in thread

    5 replies

    Stuart_W
    Stuart_W
    World-Class Superstar
    October 30, 2017
    Sonos uses the 5 GHz band to communicate with the surrounds. try moving the Sonos:1 closer to the Playbase.
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
      jfranche
      jfrancheAuthor
      Enthusiast I
      October 30, 2017
      Thanks Stuart. The Sones:One's are very close to the Playbase. Still not working. I have read that some other people had problems because they had setup the Alexa skill on the speakers originally (to test them when they first got them). When they moved the speakers to become a stereo pair in a home theater setup, they had problems. I have not proven this, but wondering if I have run into a potentially frustrating bug.
        jfranche
        jfrancheAuthorAnswer
        Enthusiast I
        October 31, 2017
        RESOLVED: I did not make any Alexa or other changes. I rebooted my home router, and then tried again, and I was able to pair the Sonos:One devices as a stereo pair with my Playbase.

        Initial impression... I feel silly having two Alexa's in my room, but I will get over that. Alexa tends to be a bit loud now (I didn't notice that when I had just one speaker going).
        Ryan S
        Ryan S
        Retired Sonos Staff
        October 31, 2017
        Glad you got this sorted out. The router could have been interfering on the wireless channel, or maybe just some network trouble needing a reboot.
        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        ROBBSKI
        Enthusiast II
        October 31, 2017


        Initial impression... I feel silly having two Alexa's in my room, but I will get over that.

        I just replaced my Play 1's in my office with a pair of ONEs and couldn't stand having 2 Alexa's, either. Just turn the mic off of one of them and your problem is solved. 😃
        Terms & ConditionsAccessibility statement