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Trending Lyricist I
October 15, 2017

Thanks for completely breaking £2000 worth of Sonos gear

Latest update has completely broken our setup and we are VERY ANGRY.

The latest update has completely shafted our perfectly working setup around the flat. We have 2 play 5's in a stereo pair in the front room, 2 play 1s in the bedroom, a play 1 in the bathroom, a new soundbar in the family room with 2 1s in surround config, a play 3 on the kitchen worktop and 2 play 3s in the dining room.

WE HAVE SPENT A FORTUNE ON THIS SETUP AND JUST BECAUSE YOU WANTED TO HAWK SOME NEW USELESS ALEXA SPYWARE CRAP IN YOUR NEW SPEAKERS, OUR SYSTEM IS COMPLETELY BROKEN.

Half of our speakers no longer work and the ones that do occasionally work drop out constantly.

If this doesn't get sorted out very quickly, I will consider legal action and judging by the number of other complaints I have read, I won't be alone. I will never buy any more Sonos products again, and I will actively dissuade anybody I know from buying them. Good lord what a shambles.

Sort this out please. And also, while you're at it, please sort out the abomination that is the new app as well, it is awful. Who on Earth did you test it on? How can a company I used to like so much get it so wrong?
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    61 replies

    Trending Lyricist I
    October 17, 2017
    Just one I think, the BT Home Hub. The Apple Airports are configured in Bridge mode.
    October 17, 2017
    What I find most alarming is the amount of kit you have in a flat! Glad I'm not your neighbour :-)

    I must be an exception because I don't have reserved IPs and yet have never had issues with conflicts. I am not sure if those little-white-box things that created a dedicated Sonos network are still in use, but if they are they are cheap and might solve such issues.


    Just a minor correction: "Those little-white-box things" (Sonos Bridge or Sonos Boost) do not create a dedicated Sonos network. Plugging any Sonos speaker, Connect, or Connect Amp into Ethernet is what creates the dedicated Sonosnet network. The Bridge or Boost are available just to provide a way to make that Ethernet connection if none of the Sonos players are in a location where they can be conveniently wired to Ethernet. They have never been a requirement to activate Sonosnet.
    Local music library with carefully constructed playlists - no shuffling!, Integration with Homeseer Automation, No touch screen devices, No streaming services, No Apple products ever
    Trending Lyricist I
    October 17, 2017
    I don't mean this in any way to be snarky, but at this point I'm looking for a solution which doesn't require buying more Sonos equipment. The only bit of Sonos kit I had my eye on was a Subwoofer for the surround sound but obviously that's well on the back-burner given the current situation.

    One thing I am considering is making another ethernet cable to connect one of the surround speakers to the hub in the back. I've been loathe to do so thusfar because the Playbase is already hooked up this way and should be suffucient. The Play 1 surround speakers are about 2-3 meters away from it so there's no reason it should be dropping out that I can see.
    melvimbe
    October 17, 2017
    I would bet that you have 3 routers handing out IP addresses in your setup. The BT Hub, front wifi, and back wifi. I'm not network expert, but iI would bet that your devices are spreadout on different networks/subnets, which is why things don't seem to be connecting properly.

    I have a similar setup in the sense that I have a router that just takes in the internet, and a second router that is responsible for wifi (just one for me). I found my sonos system was connecting to my 'internet only router', and therefore, my wifi router couldn't see it. I solved the issue by setting up my 2 routers in series, nothing connecting to the internet only router except the wifi router, and then everything connecting to the wifi router (through a switch if need be).

    That would help you I think, but you still have two wifi networks. I recommend you get a single wifi network with satellites so that your entire home is comvered in one system. Greatly simplifies things.

    Again, I'm not a network expert, but I'm sure that your 'exotic' network setup is making if diificult to troubleshoot.
    Danny
    Trending Lyricist I
    October 17, 2017
    I could be mistaken but I thought if the Airports are configured in Bridge Mode, they don't hand out IP addresses. Also, the setup worked well enough until the last update, and is now working again with the exception of the 2 play 1s in surround sound configuration.

    I absolutely don't want to go down the route of satellite Wifi boosters again....Been there done that and it drove me potty. The way things are now means everywhere in the flat has a good wifi signal and internet connectivity
    October 17, 2017
    Hi. May I ask you to check one thing please? In your Sonos controller, under About My Sonos System, do your speakers have WM:0 or WM:1 next to them? From your diagram, I would expect SonosNet to be running already, although I could be mistaken. If any has WM:0, SonosNet is running.
    Trending Lyricist I
    October 17, 2017
    Hi John. I just checked and all speakers have WM:0 next to them. Presumably this is healthy
    October 17, 2017
    It is indeed. I was rather hoping we would see a mix though, as that would have given us something to attack. It does mean that you have absolutely no need for a Bridge or Boost.

    On the surround speakers, have you tried removing them as surrounds, power cycling them, then re-adding as surrounds?
    October 17, 2017
    Also, please could you confirm what channels SonosNet is on, and your router and the Expresses? Sonos channel is somewhere in Advanced Settings but I am away from system so cannot check exactly where.
    October 17, 2017
    Also, while I think to mention it, if you have at any point entered your home wifi details into Sonos (SSID and password) then you should delete them via Settings, Advanced Settings, Wireless Setup - I think you delete via the Reset button.